Customer Service Administrative Assistant
Resume:
Nancy Wagner
Reno, NV *9523
**********@*****.***
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PROFESSIONAL OVERVIEW:
Conscientious and dedicated administrative professional with track record
of progressively responsible administrative/front office/business
operations and HR/customer service abilities encompassing a broad range of
experience in business and non-profit industries. Highly organized with
strong sense of detail utilizing time management. Exceptional oral,
written and electronic communication skills. Proficient in numerous
computer software applications. Experienced working with highly
confidential information. Able to handle changing priorities and work
demands. Outstanding work ethic and ability to interact with people at all
levels while maintaining a professional work environment. Able to exercise
critical thinking skills. Eager to taken on new challenges and learn new
skills.
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ADMINISTRATIVE SKILLS:
*Front-end Operations/Management
* Executive/Administrative Assistant support
* HR Administrative Support
* MS Office (Word, Excel, Outlook, PowerPoint)
* Internet/Intranet/Research Applications
* Database Applications/Maintenance
* Marketing/Advertising Support
* Proposals/ Contract/Administration
* Project Coordination/Management
* Customer Relations
* Scheduling/Calendaring/Meeting Prep
* Travel Planning/Event Coordination
* Process/Procedure/Forms Development
* Business Communications/Proofing/Editing
CAREER HIGHLIGHTS:
* Effectively developed and managed office operations for start-up
operations
* Wrote employment/recruitment ads and maintained Internet/college job
board sites
* HR administration including assessing, screening, interviewing and
hiring.
* Assisted in employee handbook and general policy/procedure development,
editing, revision and roll-out
* Handled new employee paperwork, benefits administration, orientation
scheduling/training/employee relations.
* Employee representative for HR sub-committee formed to address employee
concerns.
* Worked for high-level executives screening, troubleshooting, routing
calls
* Performed extensive scheduling, meeting coordination and travel planning.
* Prepared minutes, notices, manuals, agendas and correspondence requiring
specialized knowledge.
* Assisted in creation, revision and maintenance of corporate mission
statements, manuals and department handbooks
* Created and maintained filing systems to expedite tracking of documents.
* Alumni Relations including interviewing, writing biographies for
marketing/publication and alumni communications
* Coordinated fund raising events such as Alumni Reunion, Race for the Cure
and school supply drive.
* Worked with various databases including data entry, updates/revisions and
overall database management.
* Monitored budgets, invoice authorization/approval, budget coding, check
requests, expense/credit card reports
* Worked successfully with Special Education staff, students and parents to
carry out student-specific action plans
* Maintained Special Education due process/compliance paperwork and
caseload files.
* Learned and used new software to increase work productivity and knowledge
base.
WORK EXPERIENCE:
GA-Solar NA (Reno, NV)
Office Manager 2009-Present
CONTRACTOR (Reno, NV) 2008-Present
Administrative/Office/Customer Service Assignments
MILO BELLE CONSULTANTS (Sioux Falls, SD) 2006-
2008
Office Manager/Executive Assistant/HR Assistant
AVERA MCKENNAN HOSPITAL (Sioux Falls, SD) 2006
Administrative Assistant/Lab Secretary
NEXT CARE URGENT CARE (Mesa, AZ) 2005
Executive Assistant to the President
SOUTHWEST COLLEGE OF NATUROPATHIC MEDICINE (Tempe, AZ) 2003-2005
Executive Assistant to Vice President-Enrollment Management
Administrative Assistant to Director-Enrollment Management
EMPLOYMENT AGENCIES/SELF-EMPLOYED (Arizona/Minnesota) 2001-2003
Clerical/Administrative Contractor
Administrative/HR consulting for home-based business
THE NYCOR GROUP (Minneapolis, MN) 1999-2001
Executive Assistant to Director of Technical Recruiting
Consultant Assistant to Director of Technical Recruiting
MINNETONKA SCHOOL DISTRICT (Minnetonka, MN) 1994-1999
Special Education Paraprofessional
Due Process Clerical
Substitute Floater/Paraprofessional-District Wide
EDUCATION:
Liberal Arts Studies/AA Degree Equivalency-Normandale College
(Bloomington, MN)
* 4.0 GPA/Dean's List
COMMUNITY VOLUNTEER ACHIEVEMENTS:
Peer Mental Health Counselor-Minneapolis, MN
Group Facilitator-Minneapolis, MN
Office Assistant-Alzheimer's Association (Sioux Falls, SD)
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