Service Assistant
Resume:
Rachel Masters
**** ******* **** *** **** North Richland Hills, TX 76180 abi25p@r.postjobfree.com(850) 559.3969
PROFILE
Detailed individual with skills in multitasking and organization seeking career
in computer software or project management.
EXPERIENCE
Service Coordinator, BCI Technologies 2009 – Present
Process between 50 60 service tickets per day received via email, phone, and fax
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Respond to approximately 40 calls per day from service technicians and customers
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Analyze and present daily statistics to the department to increase productivity and profitability
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Compile and submit approximately 10 proposals per week
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Prepare and implement step by step procedures for quoting prices to our customers – trained service
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department on these procedures
Troubleshoot computer issues within the department
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Train new hires on service department procedures – creating and updating tickets, responding to updates
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from technicians, quoting prices to customers
Analyze patterns in service call volume received over several months
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Library and Museum Assistant, Florida State University Library, Special Collections 2007 2009
Processed books and materials used by patrons
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Organized collection by adjusting materials as additions to collection were made
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Created inventory of 50 blueprints related to library renovations over the past 30 years
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Prepared and maintained Microsoft Excel workbook of 1,400 items
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Supported the management of the manuscript database
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Assembled 5 exhibits showcasing certain collections and materials housed in Special Collections
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Repaired and preserved various documents and materials for future use
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Compiled and published catalog of fore edge painting books
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Student Assistant, Florida State University Library, Interlibrary Loan 2006 2007
Prepared packages of borrowed books for shipping
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Scanned documents and sent electronically to library patrons
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Processed materials used by the department and other library patrons
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Research Technician, Tall Timbers Research Station 2003 2006
Gathered and entered data for further research into Microsoft Excel spreadsheet
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Analyzed food habits of Bobwhite quail
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Compiled series of digital maps of longleaf species and their locations using ArcView GIS
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Compared and contrasted accuracy of various technologies to analyze data
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Scanned and labeled research related photographs for presentation and preservation purposes
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EDUCATION
B.S., Information Technology, Florida State University, Tallahassee, FL 2008
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