Customer Service High School

** ********** ***** ********, **

Phone 614-***-**** . E-mail *********@*****.***

colin r. wierenga

Objective

Over 13 Years of experience in dispatching, customer

service and support. Self-starter able to manage both

time and resources to maximize production. Excellent

strengths in account maintenance, problem-solving,

trouble shooting, and data entry with constant

dedication and hard work to contribute to the growth of

the company.

Work experience

2008-2010 Transportation Specialists

Columbus, OH

Dispatcher/Customer Service

Dispatched 20 owner operators in and out of rails and

customers.

Constant data entries to ensure all records are

accurate and up to date for payroll.

Created/maintained customer relations.

Knowledge of all Rail yards and Depots in Ohio.

Inventory of all equipment dropped at customers.

Created and processed customer billing

Daily rail billing of overseas and domestic Containers.

Provided quality customer service

2007-2008 Pacer Cartage Chicago, IL

Dispatcher

Daily computerized dispatching of over 30 drivers.

Faxing of all P.O.D's, B.O.L's, Insuring timely

delivery to rails in order to make cut off's.

Analized all additional tools, equipment and resources

to contribute to a timely and efficient workflow.

Dispatched/coordinated freight moves

Provided outstanding customer service

Evaluated and streamlined existing policies and

procedures.

2005-2007 Jevic Transportation Markham, IL

P&D Dispatcher

Daily computerized dispatching of over 150 drivers via

Call-Com.

Invoiced customer billing.

Coordinated Freight with dock workers and Planners.

Yard inventories rectifying in system and paper trail

Monitoring drivers via Satellite.

2004-2005 Central States Trucking

Bensenville, IL

Dispatcher

Daily computerized dispatching of 25 driver of

Intermodal Freight and Air Freight.

Dispatched/coordinated freight moves

Maintained all shipping and receiving logs on all

inbound/outbound transactions

Billing of export Frt. & Excellent in cost efficiency.

Knowledge of D.O.T. regulations & Haz-Mat regulations.

Provided outstanding customer service

Evaluated and streamlined existing policies and

procedures.

2003-2004 Gertsen Interstate Systems

Melrose Park, IL

Dispatcher

Daily computerized dispatching of Owner operators.

Dispatched/coordinated freight moves, with backhauls.

Maintained all shipping and receiving logs on all

inbound/outbound transactions

Payroll for freight moves completed by drivers

Supervisor tasks of 30 drivers & 5 office personnel.

Provided outstanding customer service

1995-2003 Consolidated Freightways

Bridgeview, IL

Line-Haul Supervisor

Daily computerized dispatching of over 200 company

drivers all over the U.S.

Dispatched/coordinated freight moves

Maintained all shipping and receiving logs on all

inbound/outbound transactions

Daily dock walks to insure the proper prime time

freight/Hot Freight was loaded on the trailers as

needed.

Coordinated and organized dispatch office

Provided outstanding customer service

Evaluated and streamlined existing policies and

procedures.

Education

received high school diploma from Eisenhower High

School Blue Island, IL

certification in EMT Emergency Medical Technician

One year completion of Computer Programming.

Knowledge of Microsoft word excel, Spreadsheets,

satellite dispatch, jacat system, com call. Etc.

References

Available upon request

Contact this candidate