Manager Customer Service
Resume:
Francisca D. Campos
Amarillo, TX 79106
******@*****.***
Education: Eastern New Mexico University - Portales, NM
Bachelor of Business Administration May 1998
Skills & Abilities: Proficient with Microsoft Office, Word, Excel, Power
Point and Outlook. Experience with ADP Payroll, Chronos
Time Keeper, Lawson, HRIS, Data-Tel Colleague, People-
Admin, PeopleSoft, BPP, MS Access and JAS. FLSA, Title VII,
Equal Pay Act
Qualities: Leadership -- Developing organizational capability, setting
goals for the entire work team, and modeling strong
teamwork:
. Displays a "customer focused" attitude by ensuring all team members
are efficiently/effectively trained and executing accountability for
delivering legendary customer service.
. Functions successfully in high volume periods or uncommon situations
managing smooth transitions to keep operating at or above standard
levels.
. Leads by example maintaining a calm demeanor, student/coach mentality.
. Drives the implementation of company policies and procedures as well
as executes plans to rally the team around me in order to meet
operational and organizational objectives.
. Manages with integrity, honesty and knowledge that promote the
culture, values and mission of the organization in which I represent.
. Displays strong organizational skills, effective communication skills
with the ability to delegate responsibilities appropriately so that
smooth operation is maintained at all times.
. Provides coaching/counseling and direction to all team members in
order for actions to be taken enabling the achievement of operational
goals. Successful at reviewing key indicators to identify
opportunities for improvement.
Planning and Execution - Developing strategic and
operational plans for the work group, managing, execution,
and measuring results:
. Successful at monitoring and managing staffing levels to ensure
partner development and talent management to achieve and maintain
operational requirements.
. Successful at utilizing all tools and resources to disseminate
communication to all team members ensuring that discretion filters are
used when needed.
Driving Profitable Sales - Providing functional expertise
and executing functional responsibilities:
. Responsible for ensuring compliance with all wage and hour laws for
exempt, non-exempt and minor team members.
. Solicits feedback from both customers and team members in order to
understand their needs and the needs of the community.
. Uses all operations tools to plan for and achieve operational
excellence. Tools to include but not limited to; Profit and Loss
Statements, Scheduling systems and reports, monthly status reports,
quarterly business reviews, cash management and assets protection.
Organizational Development and Team Building - Providing
partners with coaching, feedback, and developmental
opportunities and building effective teams:
. Responsible for conducting performance assessments, providing
necessary feedback, and setting challenging goals to improve
performance.
. Drives performance through solid performance management program.
Experience: Target Corporation - Amarillo, TX
Executive Team Leader Human Resources/Merchandising
Assistant Manager
2009 - Present
West Texas A&M University - Canyon, TX
Assistant Director of Personnel/Equal Opportunity
Employment Officer
2007-2009
Home Depot - Amarillo, TX
Store Human Resource Manager/Assistant Store Manager
2006-2007
AutoNation, Inc - Amarillo, TX
Community Human Resource Manager
2004-2006
First United Bank - Amarillo, TX
Lobby Manager
2002-2004
Wells Fargo Bank - Amarillo, TX
Service/Sales Manager
2000-2002
References upon Request
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