Lonnie J. Samuels

**** ******** ** 402-***-**** Peyton, CO 80831 abi23e@r.postjobfree.com

Summary of Knowledge and Skills

Experienced with Oracle, Remedy and Microsoft software for data entry and reporting

Over 6 years of customer service experience

Microsoft Office proficient

Friendly and effective with internal and external customers

Open and eager to learn new skills

Clearance

Carry a Top Secret Clearance (more information upon request)

Education

Associate of Applied Science Degree in Electronic Engineering Technology

2002, ITT Technical Institute, Omaha, Nebraska

Awards/Achievements

Certificate of Achievement Award in 2005 and again 2007 earned for customer service and

perseverance through challenging situations

Certificate of ITIL Version 3 Foundation

Work Experience

06/04 – present, General Dynamics, Bellevue, NE and Colorado Springs, CO

11/03 – 06/04, TAD, Temp placed at General Dynamics, Bellevue, NE

Provide support to field engineers located across the country as well as to local

supervisors.

Locate correct engineers and dispatch new service requests

Assist engineers to follow real-time reporting guidelines by reminding them of

deadlines and updating customers on their behalf. Provide customers and/or

engineers with information as it becomes available.

Assist supervisors to bill customers and approve timecards by verifying and correctly

coding labor time.

06/02 – 06/03, Hewlett Packard, Omaha, NE

Delegated workloads and job assignments to coworkers

Trained approximately 30 people on how to build computers.

Worked up from the assembly line, to customization, to Assistant Team lead.

Built approximately 2,000 computers.

12/01 – 6/02, Gamers, Papillion, NE

Recommended products to customers

Diagnose problems with games and equipment

Managed the cash register, and maintained a clean appearance within the store.

08/98 – 11/01, Denny’s, Bellevue, NE

Sanitized dishes

Prepared and served food

Assisted in various necessary tasks as needed.

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