Customer Service Quality Control

Darrell Jackson

[pic]

** ******** **

Rochester, N.Y. 14619

Home 585-***-****

Cellular 585-***-****

[pic]

SUMMARY OF QUALIFICATION

. Experienced leadership, management, and team member

. Excellent interpersonal skills and customer service skills

. Always punctual, reliable, and possess a positive attitude

. Forklift certified by liftech

. Able to lift heavy items and stand for long periods

. Hard worker, determined to succeed

. Quick learner eager to learn new skills

SKILLS

Landscaping Painting

Roofing Demolition

Tools and Equipment Hotel Housekeeping

Dry Wall Installation Managing Diversity

Groups and Work Teams Pitch and Presentation

Team Building Community Relations

Organizational Leadership Confidence Builder

Staff Decisions Customer Oriented

EMPLOYMENT HISTORY

Loves Barber Shop, Rochester, N.Y.

Master Barber, 2001 - pres

Provide hair care services in order to enhance appearance by cutting,

trimming, and shaving a customer's face. Work with customers to determine

appropriate services and make recommendations based upon the customers'

preferences and my judgment. Order and maintain supplies keeping

inventory and keeping a clean and safe work environment.

NYS Division of Vocational Education, Rome, N.Y.

Lawns & Grounds/ Environmental SVCS, 2008 - 2008

Mow lawns and trim hedges and trees apply mulch to certain areas of the

grounds.

Environmental services duties to ensure that the building that I am

responsible for is safe and clean and free of any debris.

Country Sweet, Rochester, N.Y.

Assistant Manager, 2004 - 2005

Assisted in developing and implementing company policies and procedures.

Earned a reputation as a valuable and cooperative coworker by: being

fair, honest, and willing to help others when needed; effectively

resolving conflicts at appropriate times; and assisting new employees to

become familiar with policy and operations. Helped prioritize work

schedules and delegated assignments.

Palmer Foods, Rochester, N.Y.

Picker/ Packer, 2003 - 2004

Weighed raw materials for distribution. Carried and hand trucks supplies

to work stations. Examined product to verify conformance to company

standards. Counted finished product to determine completion of production

order.

Roofers Local #22, Rochester, N.Y.

Laborer, 1998 - 2001

Performed tear-off, basic roof repairs, new roof installation, basic

carpentry and sheet metal work, applied slate and composition roofs,

repaired wood rot and termite damage, operated power tools and equipment,

loaded and operated trucks for jobs, installed vents and other equipment,

estimated squares of roofing and sheet metal for quotes, monitored

quality control, and ensured safe work practices.

PROFESSIONAL DEVELOPMENT

Rochester, NY

PX2 (Path to Extreme Success) 2010

VOLUNTEER

Wilson Commencement, Rochester, N.Y.

Maintenance, 2002 - 2002

Use clear, concise communication skills in conjunction with

organizational skills to perform daily duties. Work well as a team member

or independently. Perfected skill with manual and power tools to ensure

repair efficiency. Addressed customer questions and concerns regarding

maintenance and repairs. Installed doors, windows, and frames, including

thorough testing to ensure air-tight sealing. Briefed customers on proper

care and routine maintenance of newly repaired systems.

EDUCATION

H.S. 1992

John Marshall, Rochester, N.Y.

1993

Iowa Lakes community college, Estherville, Iowa

1995

Hudson Valley Community college, Troy, N.Y.

Contact this candidate