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Manager Customer Service

Location:
Arvada, CO, 80004
Posted:
October 18, 2010

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Resume:

Jane Nelson

**** *. **** ****** - ******, CO ****3

Residence: 720-***-**** Cellular: 303-***-****

Email: abi213@r.postjobfree.com

EXPERTISE: Accounts Payable/Receivable/Payroll

Motivated and accomplished in Accounts Payable/Receivable and Payroll.

Attentive to detail, able to take initiative, prioritizes multiple tasks

and manages workload. Resourceful with can-do attitude.

SKILL SUMMARY:

. 23 years experience in operations, personnel management, accounts

payable, accounts receivable

. 17 years experience in human resources, maintaining employee

records/files, recruitment and interviewing

. 17 years experience in payroll, timecards, garnishments, filing all

taxes and W-2's

. Well developed interpersonal and communications skills; outgoing,

affable personality

. Experienced with Word, Excel, Great Plains, NetSuite, Small

Business Financial, Access, Outlook

PROFESSIONAL EXPERIENCE

CDC Development, Boulder, CO

Office Manager 2004-2009

. Coded and processed all billing for Accounts Payable. Process

check runs for Operating and Construction Draws.

. Demonstrated a high level of customer service. Monitored and

followed up with homeowners on all punch list items through

completion. Maintained model homes, including the hiring and

supervision of cleaning personnel and screening their job

performance.

. Coordinated and documented a complete and current list of Insurance

Certificates. Filing and permanent storage. Order office

supplies.

. Interact with homeowners, real estate agents, and banking

personnel.

Four Points Corporation, Littleton, Colorado 2002-2004

Office Manager/Sales

. Documented and maintained all inventory control - receiving and

shipping of products

. Created and implemented several customer special event days

throughout the year

. Communicated both verbally and written with all stores in the

company

. Security of $50+ million dollars in store products

. Managed all filing, coordinating employee schedules, vacations,

assist with training, and personnel issues

Airliner Motel & Restaurant, Scott City KS 1985-2001

General Manager/Owner

. Initiated and oversaw recruitment, screening, and interviewing of

applicants. Developed and implemented departmental policies.

Advised and instructed in the handling of complaints and/or

grievances and enforced disciplinary actions.

. Conducted and provided training sessions for all departments

. Manage employees; authorized various personnel actions including

employment, performance appraisal, disciplinary actions, and

vacation schedules

. Promoted and marketed the business

. Developed budgets and financial planning in order to assure

profitable goals were met

. Benefits Administrator

. Maintained Best Western and AAA standards

. Performed and processed all accounting; including

Payables/Receivables, Quarterly Reports, Taxes, and Payroll

. Coordinated and resolved all customer queries and complaints

. Effectively negotiated and purchased all products with an 11%

reduction in cost of supplies

. Daily inspections of all rooms

. Front desk registry

EDUCATION

. White Lake High School - Graduate - White Lake, SD

ADDITIONAL TRAINING

. Best Western Motel Corporate Training Orientation, and yearly

seminars on new procedures AHMA Housekeeping seminar

. Court stenographer classes and seminars

. Past Board of Directors Kansas Lodging Association

. Past Supervisory Chairman Members Advantage Credit Union



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