Customer Service Sales

Rebecca Toney

**** **** ****** ****** 912-***-****

Savannah, GA 31404 abi1z5@r.postjobfree.com

Objective

To obtain a position in a fast-paced environment with emerging and multiple

responsibilities, where acquired skills, training and experience in

customer service can be utilized to contribute to the growth of an

organization.

Qualifications Summary

Over fifteen years experience in financial services and administration.

Expertise includes:

. Highly organized team player

. Work effectively in a fast past environment.

. Problem solving/follow through

. Reliable and responsible.

Professional Experience

Wings Financial Federal Credit Union- College Park, GA

2006-2009

Teller Supervisor/Employee Ambassador

. Process deposits, withdrawals, transfers, cash checks, loan payments

. Provide teller training, schedule tellers

. Open members accounts, CD, safe deposit boxes

. Bonds, Cashier checks, and Money orders

. Prepare teller training manuals

. Order cash from the Federal Reserve Bank

. ATM attendant

. Perform monthly, quarterly, and yearly audits

. Balance cash draws/transactions perform daily at closing of branch

. Drive thru attendant

. Provide excellent customer service

. Provide assistance to tellers with sales, referrals, and cold calls

. Business development

SunTrust Bank - Savannah, GA 2005-2006

Financial Service Representative/Loan Officer/Bank Teller

. Receives and processes member financial transactions, including

deposits, withdrawals and loan payments

. Transfers amounts from member accounts as directed.

. Welcomes members and provides routine information concerning service

. Directs member to appropriate department for specific information and

service.

. Balances cash drawer and daily transactions.

. Performs other duties as assigned.

Rebecca Toney Page Two

Barnett Finance - Savannah, GA 2004-2005

Administrative Assistant/Loan Officer/ Collections

. Provided support to the entire branch

. Prepared invoices, reports, memos, letters, financial statements and

other documents, using word processing, spreadsheet, database, and/or

presentation software

. Order office supplies

. Schedule meetings

. Read and analyzed incoming memos, submissions, and reports in order to

determine their significance and plan their distribution

. Opened, sorted, and distributed incoming correspondence, including

faxes and email

. Filed and retrieved corporate documents, records, and reports

Advantage check cashing - Savannah, GA 1998-2004

Branch Manager

. Train new employees

. Make daily bank deposits and perform data entry for daily transactions

and management reports

. Attend management staff monthly meetings for product information and

development, staffing updates and advertisement enhancements

. Handle currency, credit transactions, payroll and schedules

. Handle merchandise and sales and inventory processes

. Interact with sales associates and management staff for product

updates and operation improvements

. Provide customer service

Education

Strayer University, Savannah, GA

2006-Present

Savannah High School, Savannah, GA

1987-1991

Skills

Microsoft Word, Excel, PowerPoint, Access, Data Entry, 10-Key, Basic

Accounting, Internet, WordPerfect

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