Customer Service Manager
Resume:
Objective
To obtain a full time career that allows me to use my skills and knowledge,
to advance my growth within the company.
Profile
Motivated business professional with college experience and 14 years of
customer service experience. Diplomatic and tactful with professionals and
non-professionals settings. Accustomed to handling sensitive and
confidential records. Demonstrated history of producing accurate and timely
reports for meetings and stringent guidelines.
Flexible and versatile thrive in deadline-driven environments. Excellent
team-building skills.
Skills Summary
Report Preparation Computer Savvy Insurance Billing
Written Correspondence Customer Service Accounting/Bookkeeping
General Office Skills Scheduling Front-Office Operations
Professional Marketing & Sales Microsoft office Suite
Presentations 2007
Employment History
Comfort Suites- Cordova, TN
Front Desk Associate, 07/2010 - current
o Customer Service
o Data entry
o Takes cash and credit card payments
o Handle customer complaints
McDonalds - Elizabethtown, KY
Crew Member, 03/2009 - 05/2010
o Customer Service
o Inputs Customer Orders
o Handles Money
o Able To Put Orders Together And Deliver Them To Customers
o Knows How To Operate New Pos System Efficiently
o Knows How To Operate The Old System As Used By Hodgenville
Express Check Advance. - Radcliff, KY
Branch Manager, 08/2007 - 04/2008
o Rapidly learned and mastered varies computer programs
o Customer service
o Data entry
o Answer multi line phones
o Kept track of customers files
o Made schedules
o Checked and signed off on payroll
o Managed marketing for our area
o Problem solving
o Made all deadlines and goals
o Balanced stores income for day and made daily deposit
Express Employment - Elizabethtown, KY
Office Assistant, 08/2007 - 05/2010
o Customer Service
o Data entry
o Handles Money
o Accounts payable
o Human Resources
o MSDS updates
Sonic Drive In - Newbern, TN
Car-hop, 09/2004 - 02/2007
o Opened store
o Managed morning shift
o Customer service
o Balanced daily shift
TruGreen ChemLawn - Memphis, TN
Office Assistant, 01/2001 - 06 2004
o Prepare complex reports and presentations for superiors to present at
corporate meetings.
o Rapidly learn and master varies computer programs
o Customer Service/Marketing/Problem Solving
o Oversaw front-office operations and provided impeccable customer
service:
o Managed and retained in my geographic location.
o Accounts receivable
o Accounts payable
o Human resource manager
Education
Elizabethtown community college - Elizabethtown, KY
Associate's of Science, 2010
Dyersburg State Community college- Dyersburg, TN
EMT-IV State and Nationally registered, 2005
References
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Avalible upon request
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