DEBORAH L. YEYKAL

*** ******* **** ? New Castle, PA 16101 ? 724-***-**** ?

abi1yl@r.postjobfree.com

SUMMARY

Varied administrative and customer service experiences in insurance,

education and business industries. Works well both independently and

with others. Self-starter, dependable, and ability to complete projects

and meet deadlines within established guidelines. Provide suggestions to

make jobs more efficient.

EXPERIENCE

RecordFusion, New Castle, PA 2007-2010

Project Lead

. Assist the Operation Manager to enable the company structure to

establish workflow.

. Train new employees in scanning, indexing and Quality Assurance.

. Create various forms to enable identification of poor quality images.

. Rename files for the County Court Houses throughout the states and

counties.

. Review error reports from Counties.

Liberty Mutual Insurance, New Castle, PA 1994-

2006

Customer Service Representative/Medical Billing Payment Specialist

. Reviewed, adjusted, processed and paid medical bills/claims; applied

appropriate CPT code and ICD 9 code; reviewed medical reports; and

effectively handled client's disputes.

. Cross-trained in all states; supporting and assisting department and

other CBU's when needed.

. Trained new employees on computer processing and state guidelines as

required.

. Initiated, created, and updated Excel spreadsheet, informing team on

new and revised state and federal regulations.

. Handled Special Project for @Work Program for all states, supporting

employees in efforts to return to work.

. Received numerous awards: Employee of the Month, Spotlight, and

Employee Opinion Survey.

Midwestern Intermediate Unit IV, Grove City, PA 1990-

1994

Secretary

. Trained school districts to use state required computer programs for

data entry.

. Programmed school districts reports to track Special Education

Children: Worked on various state computer applications for reporting

. Created various spreadsheets for school districts, providing readable

management decision making reports for services for special needs

children.

. Speaker at numerous public speaking forums for Special Education.

. Supported administrative personnel providing guidance and answering

inquiries on programs.

. Determined available budget spending. Purchased and distributed

equipment throughout counties.

1St Federal Loan and Savings Bank, Rochester, NY 1988 -

1990

Office Clerk I - Mortgage Department

. Distributed daily reports for accounts receivable; posted daily

payments on the system; filed various documentation; trained new

employees on electronic Mortgage Payments; answered the telephone.

EDUCATION

Computer Science Courses,

Rochester Institute of Technology, Rochester, NY

Computer Skills

Microsoft Office, Word, Excel, Outlook, Power Point, Access, Internet

Other

Sign Language

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