Customer Service Project

Mark A. Olivo

*** ********* ***** . ****, ** 78640 . 402-***-**** . Email:

*************@*****.***

QUALIFICATION

Administrative support professional experienced working in fast-paced

environments demanding strong organizational, technical and interpersonal

skills. Highly trustworthy, ethical and discreet; committed to superior

customer service. Confident and poised with individuals at all levels.

Detail oriented and resourceful in completing projects; able to multi-task

effectively.

SKILLS Advanced skills with Excel, Access and MS Word; proficient with

PowerPoint;

Accounts Payable and Receivable;

Project Reporting

Filing and Data Archiving; and

Intermediate Spanish oral communication skills

EDUCATION BACHELOR OF ARTS, ECONOMICS, May 2007

Saint Edward's University, Austin, TX

GPA: 3.5; Dean's List 8 semesters; Silver Key Honor Society

MASTER OF BUSINESS ADMINISTRATION - Finance Concentration, Present

Evening MBA Program; Saint Edward's University, Austin, TX

Current MBA candidate; course focus on Finance and Managerial

Communication.

RELATED Temp Agent/ Finance and Accounting, AccounTemps June 2008 -

EXPERIENCE Aug 2010

IM&T Transition Associate, Wells Fargo Bank

Facilitated the transfer of sensitive information between two computer

systems, selected key information to create new profiles.

Reviewed risk adversity assessments and personal elections of clients;

interpreted information from NorthStar system for use in Wells Fargo's

Wealth Management system.

Extensive familiarity with legacy, charitable and non-individual trusts,

their respective features.

Fixed Asset Coordinator, Grande Communications

Administrated thousands of fixed asset projects, including those

pertaining to a key $20 million capital improvement project for fiber

optics in Texas.

Responsible for tracking and classification of newly acquired fixed

assets, and the periodic depreciation reports of established assets.

Managed assets during period of transition after company was acquired

and new procedures were implemented

Business Analyst, Applied Materials

Oversaw accounts for international inter-company travel expenses,

especially pertaining to Korea, Singapore, China, and Japan. Extensive

interaction and collaboration with European and Asian offices.

Lead coordinator for General WIP holding account reconciliation project,

and monthly presentation of results to upper management.

Wrote requirements for and technical writer for desktop procedures

documentation project

Accounts Payable, URS Corporation

Dec 2003 - Mar 2006

Trained on Enterprise One computer system, regular use of all Microsoft

Office systems.

Heavy vendor, regional and local office interaction, while managing time

sensitive transactions.

High volume data entry processing and invoice coding.

HUD Suspension Auditor - Baker, Brinkley, & Pierce Feb 2001 - Dec 2003

Ensure office compliance with HUD (U.S. Housing & Urban Development)

regulations

Analyze mortgage insurance claim suspensions, resolve within limited

time frame

Responsibility for most prestigious clients claims.

OTHER Volunteer Legal Advocate, Texas RioGrande Legal Aid, Inc

EXPERIENCE Jan 2008 - Jan 2010

Processed and filed incoming student applications and sent brochures to

prospective students.

Volunteer, Family Housing Advisory Services, Inc

Sept 2000 - Jan 2002

Recipient of the United Way Volunteer Award

ACTIVITIES Hispanic Business Student Association

Contact this candidate