Customer Service Data Entry

Patrick W. Maxwell

**** ********** *****, ************, **** 43068*Home: (614) 260-

8401******************@*****.***

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Executive Summary

> Results-oriented professional with a successful record of

accomplishments in the for profit and nonprofit sectors

> Proven experience and skills in private security, customer service,

and data entry.

> Reliable and dependable professional with excellent problem resolution

skills

> Computer skills: Microsoft Word, Excel, and PowerPoint

Competencies

> Techniques for Aggression Management, Evaluator Training, Diversity

Training, Documentation Training, Telemarketing, Product Information,

Private Security, Sales, Investigations, E Communication, Security

Technology, Hazardous Material Training, Customer Service, Data Entry,

Loss Prevention, Finger Printing

Professional Accomplishments

> Successfully monitored designated posts every 15 minutes with 100%

accuracy at Franklin County Courthouse and State House and effectively

secured chambers for over 20 Franklin County Magistrates.

> Accumulated over 2 yrs customer's service experience monitoring up to

100 calls per day handling medical/dental claims and other services

and products.

> Counseled 15-20 at-risk youth in group sessions (per class) to include

life skills, behavior modification, and crisis prevention for over 8

yrs.

> Probation internship to include drug screens, PSI reports, case

management, court cases, judge reports, report writing, interviewing,

and computer literacy 08-2009 / 10-2009.

Experience (2000-Present)

> CINCINNATI PROBATION, Cincinnati, OH

Internship

> WILLO SECURITY, Columbus, OH

Security Officer

> KAPLAN COLLEGE, Columbus, OH

Security Officer

> METLIFE, Dayton, OH

Customer Service Representative

Community Involvement (2000-Present)

> WORLD HARVEST CHURCH, Columbus, OH

Youth Volunteer

> FAITH MISSION HOMELESS SHELTER, Columbus, OH

Volunteer

> BUTLER COUNTY JUVENILE FACILITY, Hamilton, OH

Juvenile Rehabilitation Volunteer

Education

> KAPLAN UNIVERITY, Fort Lauderdale, FL

Bachelor of Science, Criminal Justice, 2008

> MONROE COMMUNITY COLLEGE, Henrietta, NY

Associate of Media Communication, Criminal Justice, 1998

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