Customer Service Representative

**** ******* **** . ***** ****, MN *****

Phone (*52) 452 - 1764 . E-mail **********@***.***

Patrick James Shea

Education

**** - **** ******* ** ***** Thomas Saint Paul, MN

Liberal Arts

Professional experience

2008 - present Kroll On Track Eden Prairie, MN

Customer Service

Respond to customer phone and email inquiries.

Route customers to correct group of the six revenue

streams available

Special projects as needed.

Answer between 40 - 60 inbound calls per day.

Professional experience

2007 - 2008 Thermo King Corporation Minneapolis, MN

Customer Service

Respond to customer phone, email and fax inquiries.

Research and resolve customer billing discrepancies.

Process and perform weekly customer invoice reviews.

Weekly customer invoicing.

Professional experience

2004 - 2007 Deloias Inc. dba Frankie's Pizza Pasta & Ribs

Chanhassen, MN

Owner/General Manager

Employee Scheduling - Schedule cooks, counter staff, servers and

drivers on a 7 day a week basis

Generate new business - Generate marketing to establish new

customers.

Maintain established customers - process orders, research

concerns, advise on status of current orders, periodic review of

pricing.

Maintenance - Schedule work for part(s) repair and maintenance.

Professional experience

1997 - 2004 Packnet Limited Minneapolis, MN

Sales / Customer Service

Obtain new customers - Utilize prospect list to make contact

with companies, work to establish initial meeting, goal is to

establish prospect as a customer.

Maintain established customers - process orders, research

concerns, advise on status of current orders, periodic review of

pricing

Professional experience

1996 - 1997 Blue Cross Blue Shield of Minnesota Saint Paul, MN

Business Process Analyst, National Accounts

Analyzing claim and customer service inquiry data to make

suggestions on how to increase customer satisfaction while

holding down administrative costs. On site liaison with groups

and members.

Professional experience

1995 - 1996 Blue Cross Blue Shield of Minnesota Saint Paul, MN

Priority Service Specialist / Consumer Service Center

Review, research and respond to appeals submitted by members

Professional experience

1993 - 1995 Blue Cross Blue Shield of Minnesota

Saint Paul, MN

Customer Service Representative / Single Site

Accounts, Federal Employee Program

Respond to questions posed by members and providers

regarding benefits and claims processing.

References

Available upon request.

Contact this candidate