Marquita Stevens

*** ******* **

North Augusta, SC

Contact Information: 803-***-**** / 803-***-****

E-mail Address: abi1tm@r.postjobfree.com

Qualifications: Experience in Visual Basics, CRM, C++ Programming,

Accounting Software, Microsoft Excel, Word, Access, PowerPoint,

Data

Entry, Internet Explorer, Mozilla Firefox, Opera, Oracle, PDF

Files,

Macintosh OS, Vista OS, XP OS, Trained in customer service

management

Education

University of Phoenix

B.S. IT/Business System Analysis

Graduation 2012

University of Phoenix

Associate of Arts in Business Management

3.61 GPA out of 4.0 grade scale

Graduated December 2008

Experience:

P.M Audio Sales and Installation

Date: June 2007- Present

Title: Co-Owner

Job Type: Electronics

? Primary responsibility was research and design of sales and

training presentations

? Responsibilities include implementing cooperative sales strategy,

designing marketing promotion

? Prepared weekly sales reports for the sales team and sales

management.

? Responsible for processing bi-weekly and semi-monthly payrolls.

AT&T

Position: CSR Support

Date: June 2009- June 2010

? Provided support to the sales team, ensuring all sales and

service

objectives were met.

? Responsible for customer service in the digital equipment

division, duties included answering customer queries, problem

solving and providing detailed information on new products.

? Worked with new customers in the development of new accounts and

implications of new systems.

Job Title: Tier3 Technical Support Agent

Date: July 2008- February 2009

Job Type: Computer Software

Company Name: Tier3 Support

Position-Contract

? Provided computer help desk support via telephone communications

with end-users.

? Performed diagnostics and troubleshooting of system issues,

documented help desk tickets/resolutions, and maintained equipment

inventory lists

? Documented help desk tickets/resolutions, and provided overall

assistance in daily administration of the programs listed above.

? Monitored employee file compliance by utilizing computer system

to

generate reports

Company Name: Iwanta Classifieds

Date: March 2007- July 2008

Job Title: Customer Service Representative

Job Description:

? Performed as a contact between consumers and sales

representative.

? Offer telephonic customer service.

? Determine order correctness. Follow and speed up orders.

? Developed strong relationships with established accounts while

acquiring new accounts.

? Coordinate the administration of product orders and understand

customer needs and guaranteeing deliver of company's commitment.

Company Name: Sitel

Date: October 2005- Sep 2006

Job Title: Verizon Wireless Customer Service Representative

Job Type: Call Center

? Handled issues regarding customer service which comprises

invoicing inconsistency, shipping faults and hardware upgrades.

? Assisted with customer urgency in busy call center environment

? Demonstrated team workmanship and customer loyalty to clients.

? Resolve an average of 200 customer inquiries per day for the

business.

Company Name: Green Acres Lawn Services

Job Title: Sales Account Executive

Date: August 2003- November 2006

Job Description:

? Compile literature, prepare mailing labels and envelopes, and

disburse via postal service

? Perform filing, data management, drafting and editing short

office memos

? Assist with all other office administrative duties

? Scanned confidential documents into electronic filing system and

categorized them for retrieval and review.

Contact this candidate