Customer Service Medical

A LLEGRA “ANN” WOODROW

**** ********** * * *** - Norman, Oklahoma 73069 - 405-***-**** -

a abi1sy@r.postjobfree.com

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Energetic professional w i th twenty+ years working in legal/medical office setting is eager to expand

k nowledge and experience. Excellent w r i tten, oral and computer skills. Research and problem resolution

a bilities. Familia r wi th H IPAA confidentiality guidelines, medical and legal te rminology. Ca ring,

h ardworking and punctual individual who excels in inte rpersonal communication, customer service, and

o ffice support skills.

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Professional Experience:

T elephone Operator/Appointment Scheduler M ay 18, 2010 to Oct

15, 2010

Norman Clinic, I nc. – Norman, Oklahoma

• Answered multi-line telephone for a nine doctor clinic. Made appointments for patients in eClinical

works computer program as well as electronic telephone encounters for all medical personnel.

• Advocated between patients and nurses, many t imes deciphering non-emergency from emergency and

t racking down appropriate medical personnel.

• Separated and mailed lab reports for numerous nurses as needed.

Customer Service Representative A pril 21, 2010 to June 1,

2010

Fi rst State Bank – Noble, Oklahoma ( part-time)

• Assist customers with banking needs; i.e., verifying customers identities, give out account balances,

assist customers with t ransferring funds, making stop payments on checks, closing accounts, printing

out statements at customer’s request and other banking services as needed.

• Assisted bookkeepers with reports and other duties as assigned.

• Daily assisted with using automated postage machine for all banking mail.

Administrative Assistant I I, Office of Consumer Advocacy M ay 2000 to

D ec 2009

Oklahoma Department of Mental Health and Substance Abuse Services Sept 1993 to

Sept 1995

• First point of contact for all consumer, family, or staff complaints, grievances and inquires - t r iage &

referral.

• Administrative support to Advocate General including scheduling meetings/conferences/travel,

t imekeeping

i n Peoplesoft, and ini tiating all purchasing t ransactions.

• Developed & maintained Division databases, preparation of statistical reports for Mental Health Board.

• Assisted Deputy Advocate General in all matters related to legal forensic cases. On more than one

occasion, found County errors which resulted in the consumers’ charges either being dropped or

consumer being released from a locked mental health hospital.

Court Liaison, Griffin Memorial Hospital Oct 1985 to May

2000

Oklahoma Department of Mental Health and Substance Abuse Services

• Independently coordinated all scheduling and paperwork for Mental Health court commitment

p roceedings including contact with Judges, District Attorneys, Lawyers, and Department staff,

p reparation of petitions, arranging t ransportation, and service of court documents all within state

mandated 72 hour time frame.

• Created and maintained statistical database, prepared statistical reports for Administration t rends

analysis.

• Back-up timekeeper for over 125 Nursing Service staff, 3 shifts, 24 hours & assist with staff coverage.

Legal Secretary, Legal Division – Griffin Memorial Hospital Oct 1984 to

Sept 1993

• Administrative Support to GMH Legal Counsel

• Assisted Court Liaison by developing & maintaining database for t racking commitments and court

hearings.

• Assisted Volunteer Services Coordinator by creating and maintaining the fi rst database of volunteer

hours for t racking purposes.

Word P rocessor Operator I, I I, I I I/Communications Center J an 1980 to

Oct 1984

Griffin Memorial Hospital

• Transcription of very detailed patient medical records, i.e., physicals, x-rays, surgeries, annual

reviews, etc.

• Special projects and reports as assigned; completed under deadlines.

• Independently created division specific forms to save t ime; still in use.

Computer Skills:

• Proficiency in Windows 2007; Microsoft Word, Access, Outlook

• Trained in Excel, Power Point, eClinical Works, and PeopleSoft

• Scanning and faxing technology, In ternet proficient

Education:

• University of Oklahoma 74 credit Hours, Business Major

• Medical Transcription Certification Medical Transcription Course, San Antonio, Texas

• Notary Public 1985 to present

• Numerous computer and customer services t rainings over the past 30 years

Contact this candidate