Customer Service Training

Amanda Hopkins

* *** ***** **** * Phenix City, Alabama 36867 * 706-***-****

abi1qt@r.postjobfree.com

Administrative Resume

I am highly dedicated, motivated result seeker. I have more than seven years of administration experience

and three years supervising administrative operations.

Work History:

US Army (05/28/2003 - 04/30/2010) - Squad Leader (Supervisor of 9 soldiers)

Ft. Benning, Georgia United States

Supervisor: CPT Radford - 706-***-****; Contact:Yes

Salary: $2,584.00 per month

Hours per week: 40

Duties: Petroleum Supply Specialist. I achieved the rank of E-5, Sergeant. I attended the promotion

board and was recommended for Staff Sergeant E-6. Provided enlisted and officer personnel with

information and counseling related to Army occupations, opportunities for general education, job training,

requirements for promotion, and rights and benefits. I have assisted soldiers and their families with

special problems or personal hardships; interviewed personnel; administered tests; and made

recommendations for assignments. I am experienced with Microsoft Word, Excel, Power Point, and

Outlook. I have written official letters and reports; composed routine correspondence as required or

requested. I have performed enlisted and officer personnel administration; established and maintained

enlisted service records, Army directives and Army filing. I have provided administrative support and

clerical functions connected with maintaining hazardous materials records, preparing usage reports and

accomplishing accounting procedures, monthly, quarterly, semi-annually and annually. I also briefed

personnel of various programs available to them and their families. Secondary duties included

assignment as the Unit Prevention Leader (Substance Abuse Program Coordinator). As the Unit

Prevention Leader I administered the unit biochemical-testing program. Assisted in the briefing of all new

unit personnel regarding Army Substance Abuse Program policies and services. Developed, coordinated,

and delivered informed prevention education and training to the unit monthly, quarterly, semi-annually

and annually. I advised and assisted unit leaders on all matters pertaining to the Army Substance Abuse

Program. I informed the commander of the status of the Army Substance Abuse Program and of trends in

alcohol and other drug abuse in the unit. I designed, implemented, and evaluated the unit prevention plan,

and coordinated with the installation's program coordinator to integrate the unit plan into the community's

substance abuse prevention plan. I developed command support for prevention activities by establishing

an open, honest, and trusting relationship with the unit commanders and subordinate leaders.

Best Buy (03/01/2003 - 05/15/2003) - Cashier/ Customer Service

Spokane Valley, Washington United States

Supervisor: Ashley 509-***-**** Contact:Yes

Salary: $9.50 per hour

Hours per week: 20

Duties: Counting Money, Inventory, Restocking, Customer Service, Cashiering

Target (11/01/2000 - 03/15/2001) - Cashier/Customer Service

Northfield, Minnesota United States

Supervisor: Kelley 507-***-****; Contact:Yes

Salary: $7.50 per hour

Hours per week: 20

Duties: Responsibilities included: Customer Service, Cashier, Food Service, Restocking, and inventory.

College/University:

TUI University (08/16/2010- Currently enrolled)

Cypress, California

United States

Major: Health Education

GPA: 3.6

Liberty University (06/15/2008 04/15/2009)

Lynchburg, Virginia

United States

Degree: - Major: Psychology

GPA: 3.3 Semester Hours: 27

High School

Mt. Spokane High School (01/15/2003 - 05/15/2003)

Mead, Washington

United States

Degree: Diploma

GPA: 3.4

Certifications:

Unit Prevention Leader (02/15/2009)

40 hours

Trained to assist unit commander in Army Substance Abuse Program policies, administered unit

urinalysis, learned to develop training and coordination for unit education about Substance abuse.

Training - Mine Resistant Ambush Protective Class (01/11/2008)

40 hours

Specialized drivers training with new Army vehicle.

Awards:

Commandants’ List for Warrior Leaders Course (04/25/2007)

Graduated top 20% of Warrior Leaders Course class. Maintained 98% research average and exceeded all

course standards.

Two Army Commendation Medals

Four Army Achievement Medals

Six Certificates of Achievement

Specialized Education:

Warrior Leaders Course (04/25/2006)

160 hours

I have been trained in the fundamentals of leadership. The course curriculum includes instruction in

Leadership Skills, Training Skills and War fighting Skills. Land Navigation, Physical Fitness Training,

Individual Training Evaluation, Garrison Leadership Evaluation, Field Leadership Evaluation.

Certification - Hazardous Materials Transportation Course (03/23/2007)

40 hours

Hazardous Materials Transportation Course, basic handling, transportation of fuel, ammunition, and

gases.

Certification - FBCB2 (11/22/2006)

40 hours

Trained on a Red Hat Linux based communication platform designed for commanders to track friendly

and hostile forces on the battlefield. It increases a vehicle commander's situational awareness of the

battlefield by gathering information graphically instead of collecting reports verbally.

License - Drivers Training (11/17/2006)

80 hours

Trained on driver responsibilities, government liability, local laws, publications, vehicle inspection, and

accident avoidance, and convoy operation, night driving, off road operations, recovery procedures, and

night time vision devices.

Certification - Combat Lifesavers Course (11/29/2006)

40 hours

Perform tactical combat casualty care,evaluate a casualty,open and manage a casualty's airway, treat

penetrating chest trauma and decompress and tension pneumothroax,control bleeding,Initiate a saline

lock and Intravenous (IV) Infusion,Initiate a field medical card,request a medical evacuation, evacuate a

casualty using a sked or Improvised litter

Additional Education - German Head start (10/22/2006)

40 hours

German language Immersion Course.

Training - Advanced Individual Training for Petroleum Supply (01/22/2004)

360 hours

Advanced Army training for specific job of Petroleum Supply Specialist.

Certification - Consideration of Others (Equal Opportunity) (11/10/2005)

40 hours

A form of Equal Opportunity, able to facilitate group discussions about work climate, implement program

changes, and evaluate changes established from discussions and unit leaders.

Contact this candidate