Marcus A. Singleton

** ***** **.

Rochester, NY *4624

585-***-****

Objective To enhance my knowledge & skills for business so I can become a

creative and successful professional.

*/**-*****nt Paychex - Rochester, NY

Client Services Advisor

Providing customer service for participants & clients for their FSA plans

This entails providing account information, fulfilling document & report

requests, as well as resetting participant's passwords for account access

Receiving & processing participant's receipts/bills to substantiate their

open claims,

letting them know what claims are still open and how to substantiate them

Creating project cases for claims that need further assistance, escalating

them to service support and closing them once completed.

Advising clients when they have employees who need recalculations of

deductions to meet their annual election for the plan year

Advising clients whether they are in or out of compliance and then helping

them to make sure they're in compliance per federal regulations by plan

year's end

2/08-5/09 One Communications - Rochester, NY

LEC Services Coordinator, CNAM, Directory Listings & 911

Processing orders for changes, corrections & disconnects for customer

directory listings

Organizing & managing tasks in three different area queues as well as my

personal queue

Upon requests, verifying directory listings for Account reps

Working with various company systems(TBS-East & West, Netcracker, Lightship

& Lotus Notes) making sure the listings appear as to what's being requested

Completing & closing out tasks when directory listing portion of order has

been completed

6/07 - 8/07 Enterprise Rent-A-Car (OfficeTeam) - Rochester, NY

Title Clerk

Organized and stored Titles

Processed Titles in database

Created forms and copies for Titles

Sorted paperwork

5/04 - 12/06 Mpower Communications - Fairport, NY

Sales Coordinator

Proofed order paperwork

Retrieved all supporting documents for order paperwork, such as address

validations, loop qualifications, CSRs

Created and processed sales orders in System Database

Requested credit checks through system in Equifax

Scanned order documents in System database

Sales Submitted order record in database for release

Advised Account Managers on order paperwork for corrections

Liaison between the departments of credit, provisioning and the inside

sales team

1/04 - 3/04 Geffen Records - Santa Monica, CA

Internship

Assistant in various departments of Label, such as: Promotions & A&R

Sent out Press Packets

Sorted & Filed company documents

Delivered materials & documents to various departments

Internet Marketing and Research projects

2/02 - 8/03 Eurocafe Imports - Rochester, NY

Customer Relations Representative

Provided customers assistance with product information & pricing

Received & recorded customer orders via telephone

Forwarded customer order to shipping/warehouse

Created & managed customer files in database

Marketing projects

3/00 - 6/01 Global Crossing - Rochester, NY

HR Jobs Administrator

Created approved position requisitions in HR database

Created tracking cases for each position requisition in the Clarify

tracking system

Implemented requisition changes & corrections

Posted approved positions to the company website

Education

Graduated: 3/04 - Musicians Institute - Hollywood, CA

Music Business Program

May 1999 - Monroe Community College - Rochester, NY

A.A.S - Business Administration

June 1993 - Rush-Henrietta Senior High School - Rochester, NY

High School Diploma

Skills

MS Word, Works, Access, Excel, Windows, Word Perfect, Powerpoint,

Internet & E-mail, Spreadsheets & Databases, Keyboarding, Customer

Relations,

Research, Adobe Photoshop, Illustrator, Acrobat & Lotus Notes

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