Customer Service Manager

BRIAN COLLINS

P.O. Box ***

Elizabeth, WV *****

304-***-**** . abi1nb@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Customer service experience

. Excellent communication skills

. Ability to analyze complex problems and suggest solutions

. Training and public speaking experience

. Able to work effectively with individuals from all backgrounds

. Outgoing and energetic personality

. Self-starter with excellent listening and negotiating skills

. Excellent time and project management skills

. Experience working with computerized personnel software

. Outstanding computer skills: Microsoft Windows, Office Suite, Lotus

Notes

. Team player with leadership experience.

EDUCATION

Marshall University, Huntington, WV

Lewis College of Business - AACSB accredited

M.S, Human Resource Management

May 2010

B.B.A., Marketing, Minor: Economics

June 2006

WORK EXPERIENCE

Marshall University, Huntington, WV

Student Affairs Office, Student Health Education Program

Graduate Assistant August 2008

- May 2010

. Facilitated courses involving substance abuse and student health

issues

. Delivered presentations and workshops

. Performed general administrative responsibilities as assigned

. Responsible for increasing awareness on campus about substance abuse

and student health issues

J.B Hunt Transportation, Mount Sterling, KY, Danville, KY, Columbus, OH

Manager June 2006

- May 2008

. Managed fleet of 24 truck and 27 drivers

. Responsible for Human Resources functions such as employee training,

evaluations, hiring, discipline, and terminations

. Conducted quarterly safety meetings

. Responsible for preparing driver payroll and customer invoices

. Ensured compliance with DOT, Federal, State, and Local laws

. Worked with vendors to maximize efficiencies

. Implemented programs to control employee turnover

. Completed monthly Profit and Loss (P&L) forecasts and analysis

. Analyzed financial records to identify opportunities to maximize

revenue

Brian Collins p. 2

. Communicated extensively with customers on performance metrics

United Parcel Service, Huntington, WV

Preload/Driver Helper October 2005

- December 2005

. Unloaded and sorted packages

. Worked on a team to meet customer demands.

. Followed detailed diagram to reload package trucks

. Assisted drivers in delivering packages

Hampton Inn, Mineral Wells, WV

Front Desk Manager

May 2002 - August 2003

. Managed front desk operations

. Handled reservations, helped guest with check-in/out

. Resolved guest complainants and questions

. Booked and negotiated room rates for guests

HONORS, ACTIVITIES & PROFESSIONAL DEVELOPMENT

. Society of Human Resource Management Member, Spring 2010

. Graduate Student Council, Member, Spring 2010

. Volunteer for Habitat for Humanity

. Conducted SWOT analysis and developed marketing plans for local

businesses

. Assisted in the development of Employee Handbook for a local

business

. WV Future Business Leaders of America competitor and top three

winner

. Team Capitan of Varsity Football team

. J.B. Hunt, University, "Leaders 101" training

REFERENCES

Provided upon request

Contact this candidate