Customer Service Human Resources
Resume:
Carly Lutz
abi1n8@r.postjobfree.com
Permanent Address
Crystal Lake, IL 60014
Education
University of Illinois at Urbana-Champaign
Graduated May 2010
Bachelor of Science in Psychology
Relevant Coursework: Industrial/Organizational Psychology,
Introduction to Labor Studies, Management and
Organizational Behavior, Labor and Social Movements
Work Experience
Elgin Mental Health Center
Elgin, IL
Human Resources Intern May
2010-August 2010
. Assist in updating and maintaining staffing plans, job descriptions
and organizational charts
. Prepare for legal hearings by reviewing personnel files for case-
relevant information
. Assist Director of Human Resources in scheduling and hearing second-
level grievances
. Take minutes while attending Labor Relations and union meetings
. Handle confidential and HIPPA-protected information
. Work with a diverse employee population of all levels
. Provide clerical assistance to the director of Human Resources,
including managing his calendar and remaining extremely organized.
Bevand Coffee
Urbana, IL
Shift Manager May
2009-May 2010
. Balanced a full University course load while working twenty hours per
week
. Accurately counted register, processed credit transactions and printed
totals reports at closing time
. Prepared and placed food stock delivery orders
. Handled customer complaints in a respectful and polite manner
Barista November
2008-May 2010
. Prepared and served food and beverages in a timely manner while
exhibiting exceptional customer service skills
. Maintained cleanliness and organization of the store in order to
provide efficient service
Victoria's Secret
West Dundee, IL
Sales Associate
June 2006-January 2008
. Responded to customer questions regarding merchandise and payment
options, maintaining professional customer service
. Handled merchandise returns and credit card payments, accurately
entering them into the computer system
. Maintained organization of showroom and stockroom merchandise and
overall cleanliness of the store
Activities
Labor Relations/Psychology Research Lab
Champaign, IL
Lab Assistant
January 2010-May 2010
. Collaborated with Industrial-Organizational Psychology Professor
Deborah Rupp, Ph.D. to facilitate experiments designed to increase
understanding of the relationship between employee perceptions of
organizational justice and employee efficiency
. Entered experiment data and results into the computer system (SPSS)
for further evaluation
Contact this candidate