Customer Service Manager
Resume:
Sheila D. Townsend
PO Box **
Terlton, OK 74081
Cell: 918-***-****
***********@*****.***
Seeking a position that will allow me to utilize my enthusiasm, creativity and innovative ideas,
combined with my years of experience to produce desired results.
Cinnabar Service Company, Tulsa, Oklahoma January 2010-October 2010
Office Manager/Document Specialist
Instituted and managed all electronic and permanent files
Maintained and updated data base on a daily basis
Generated easement documents and other various forms/spreadsheets
Established weekly reports and developed main line list
Prepared files for legal services
Universal Field Services, Tulsa, Oklahoma April 2008-January 2010
Document/Data Specialist
Maintained electronic and permanent files/folders
Generated various spreadsheets, documents and forms
Answered phones, directed calls, maintained call log for landowners
Communicated directly with field office and field agents
Cinnabar Service Company, Tulsa, Oklahoma March 2005-April 2008
Document Specialist
Assisted with Title Searches and processed Limited Title Reports
Performed Gap Checks and LRMIS Reports
Answered phones and gave assistance to homeowners/landowners
Scheduled appointments, maintained files and updated database
Generated various documents, forms, spreadsheets and schedules
White Construction Inc., Tulsa, Oklahoma March 2002-March 2005
Clerical
Answered phones and directed calls
Scheduled appointments
Maintained files
Generated various letters, forms and schedules
Hay & Forage, Hesston, Kansas March 2000-January 2001
Mailroom Coordinator
Supervised four to eight people
Organized start up of order form room
Structured the format and instructions for filing of all outgoing distribution
Maintained computer records and files
Dr. Richard Irwin, Newton, Kansas November 1999-April 2000
Assistant Office Manager
Maintained all patient records and scheduled appointments.
Filed insurance claims and prepared billing
Glendo Corporation, Emporia, Kansas November 1996-November 1999
Receiving Clerk/Customer Service
Receiving:
Processed all receiving paperwork
Issued all parts to assembly
Structured procedures for receiving
Responsible for inventory accuracy
Customer Service:
Prepared phone orders and entered data in computer
Performed credit checks to set up new accounts
Resolved shipping problems for customers
Posted account receivables
Hopkins Mfg. Corp., Emporia, Kansas June 1978-October 1996
Shipping Lead/Material Control Assistant
Shipping Leadsperson:
Organized daily work duties for two to fifteen people
Scheduled and organized the loading of all outgoing freight.
Streamlined and trained personnel on UPS computer
Oversaw processing of all outgoing paperwork
Developed instructions for receiving department
Material Control Assistant:
Assisted in the monthly planning of production schedule
Coordinated with customer service in setting the priority of customer shipments
Coordinated changes of production schedule with assembly supervisors Researched inventory
discrepancies and implemented appropriate adjustments
Skills:
Microsoft Word 2007, Excel 2007, Adobe Acrobat 9 Pro, Windows 7, ACT, PowerTrak, Contact Manager,
Microsoft Office Project, Microsoft Visio, Microsoft PowerPoint, Word Perfect, Outlook, Internet
Explorer, Typing (50 wpm), 10-Key, Dictaphone, Supervisory, Office and Manufacturing Experience
Education:
Emporia High School, Emporia, Kansas
Graduated with a 3.6 GPA
Emporia State University, Emporia, Kansas
Included eighteen hours of computer science classes, Maintained a 4.0 GPA
Contact this candidate