Customer Service Representative

Lakeshia Denise Knight

Post Office Box ***

Millbrook, AL 36054

Phone: 334-***-****

E-mail: abi1m8@r.postjobfree.com

________________________________________

Objective

I would like to attain a job that will enhance my Office Administration

skills.

Work History

Hewlett Packard / Manpower, Montgomery, AL July 2010 - Present

Customer Service Representative

I take inbound calls from current and past students wasting to consolidate

their federal student loans.

EDS, Montgomery, AL February 2006 - June 2006

Call Center Representative

My job duties consisted of answering calls from Alabama Medicaid

recipients. I assisted customers with questions about insurance coverage,

insurance claims, and qualifications for Medicaid.

Colonial Bank, Montgomery, AL August 2005 - October 2005

Branchlink Helpdesk Analyst I.

My job was to assist employees throughout Colonial with questions about

procedures for processing transactions, questions about completing large

currency transaction reports, and completing trouble tickets for minor

issues with office equipment.

Colonial Bank, Montgomery, AL July 2004 - August 2005

Utility Teller.

I worked as a float teller/new accounts representative. I assisted with the

daily branch operations including opening new accounts and assisting with

safe deposit customers as well as balancing the branch vault.

Delta Airlines, Montgomery, AL April 2002 - July 2004

Sales and Service Reservations

I set up customer's flight reservations and informed customers of schedule

changes and flight cancellations. I reissued reservation tickets. I

confirmed passenger reservations with other nation wide Delta employees as

well as other airline employees.

Manpower, Montgomery, AL October 2001 - April 2002

Customer Service Support

I assisted with processing student loan requests for college students. I

entered the information under the student's social security number so that

the customer service rep handling the student's account could go back and

retrieve the information.

Regions Financial Corporation, Montgomery, AL February 2000 -

September 2001

Teller II.

I cashed checks, processed deposits and payments, and informed customers of

other account options.

Education

Troy State University at Montgomery

Montgomery, AL 36104

Major: Psychology

Courses: Accountings' I & II, Basic Micro-computing, General Psychology,

Business Law, Victims of Crimes, Intro to Criminal Justice, Sociology, etc.

Stanhope Elmore High School

Millbrook, AL 36054

Dates Attended: 08/1992 - 05/1996

Courses: General course curriculum, Keyboarding I, Computer Applications,

Health, Business Administration, etc.

Graduated May 31, 1996

Elmore County Vocational Center

Wetumpka, AL 36092

Dates Attended: 08/1994 - 05/1995

Courses: Accounting, Keyboarding, 10-Key Calculations, and Shorthand.

Skills

- Customer service skills

- Call center experience

- Multi-line phone use

- Excel, Word, Power Point, Microsoft Office proficient

- Fast learner

- 10-key calculator experience

- Good organizational skills

Cooperative worker

Some QuickBooks

Accounting experience

References Upon Request

Contact this candidate