Customer Service Manager
Resume:
Denisha Le’Shea Stewart
Anniston, AL 36206
Home: 256-***-****
Cell: (256) 493- 0722
***********@*****.***
United States Citizenship Status: U.S Citizen
Objective: To gain relevant work experience in my prospective field of study, and to access new
k nowledge that will benefit my career
Education:
Fall 2004- present Jacksonville State University
Bachelor of Science Cum Laude
Major: Criminal Justice (Forensic Investigation)
M inor: Sociology
GPA: 3.6 out of 4.0
Relevant Coursework: Int ro to Forensics, Criminalistics, Crime Scene Processing,
Criminal Law I and I I, Correctional Law, Research Methods,
Theories of Crime Causation, Criminal Courts, Introduction to
Corrections, Criminal Behavior and Rehabilitation Strategies,
Rules of Evidence, Constitutional Law I and I I
Experience:
May 2009-August 2009 Calhoun County District Attorney’s Office Internship-
Position: Intern
and assistant; Duties: Attend various hearings, Prepare
documents
and copies for t r ial, gather information for check fraud
warrants,
various office duties, answer to the Chief Assistant District
A ttorney
for Calhoun County, Alabama; Hours per week: 20-35 hours ;
Salary:
none; Supervisor: Brian McVeigh; 256-***-****
January 2009-April 2009 JSU Criminal Justice Department - Position: work
study student duties: answer the phone, make various copies
of test materials for
criminal justice professors, create and maintain student files,
assist
students with creating class schedules, various cleaning duties,
make
appointments, grade papers; Hours per week: 12-15; Salary:
M inimum
wage; Supervisor: Sue Gardner; 256-***-****
A ugust 2006-February 2007 ITC DeltaCom- Position: Directory Assistance Operator ;
D uties:
d isplay great customer service skills, Operate a call center
switchboard, take information from customer, relay directory
i nformation to customer, relay emergency calls to the
appropriate
manager; Hours per week: 32-40; Salary: $7.00/hour
August 2005- May 2006 Body Shop- Position: Assistant Manager; Duties:
Opening/Closing,
banking functions, managing a sales team, figuring and making
quota,
merchandise and display products, perform returns and
exchanges, deal
w ith customer complaints; Hours per week: 40+; Salary:
$7.50/hour;
Supervisor: Kera Gurley; 256-***-****
Achievements:
Spring 2005-present JSU President’s List
Fall 2004 JSU Dean’s List, National Who’s Who, Phi Eta Sigma Honor
Society,
Jacksonville State University Leadership Scholarship, JSU
C riminal
J ustice Alumni Scholarship, National Criminal Justice Honor
Society,
JSU Alpha Phi Sigma, Miss Black 2007
Activities:
2008 Second Chance Tutor and Mentor
2006 JSU College Democrats
2004-2005 JSU Freshman Forum, JSU Student Government Association
R eferences: Brandi N. Martin
Employed by: Redstone Arsenal
Dr. Ardie J. Dial
Employed by: Jacksonville State University
Dr. Dean Buttram
Employed by: Jacksonville State University
Peggy Anderson
Employed by: Honda Manufacturing of Alabama
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