Customer Service Manager
Resume:
Melanie Sprague
Brandon, FL 33511
abi1li@r.postjobfree.com
Objective
. To obtain a management position in the retail field that will allow me
to use the training I have obtained, as well as utilizing the skills
that I have developed in my prior experiences.
Work Experience
. Lowe's Home Improvement
2006- Present
Currently the department manager of Paint and Walls and Windows
Past departments include Flooring and Plumbing.
Hired in as Team Leader in Walls and Windows and in 2007, took the EMTP
(entry management training program) course and then became department
manager. In 2009/2010, took the MTP (management training program) course.
Some of my responsibilities during the training program were being a key
caring manager, being responsible for six departments with 50 plus
employees, interviewing new hires, delegating responsibilities and
holding accountably. The experience I have obtained through Lowe's has
helped me become a manager as well as a leader.
Responsibilities include assisting customers with purchases for in home
projects, making budgets within departments, weekly cycle counts and
markdown reports, scheduling writing, one on one training with employees,
employee conflict resolution, taking care of customer controversies in a
professional timely manner, merchandising product for displays, manage
inventory and shrink budgets, writing work lists for associates,
identifying sales opportunities with department(s) and executing safety
and policies and procedures.
. Home Depot
2005-2006
Home D cor Sales Specialist
Responsibilities included making weekly sales goals, assisting customers,
and daily pack down. Obtained flooring knowledge while in position.
. Linens N Things
2004-2005
Bath Lead
Responsibilities included assisting customers, GM (general manager) walks
through departments, work lists for associates, label maintenance,
resets, and freight flow.
. JC Penney
2000-2004
Customer Service Associate (Bedding, Bath, and Housewares)
Responsibilities included assisting customers with purchases and
returns, inbound freight to floor, shipping products directly to customers
homes, loss prevention, monetary accountability, inventory control, problem
resolution with customer conflicts, credit card applications, maintaining
keep of departments, label maintenance, reset of products for seasonal
changes and new products, and catalog orders.
Education
. Pinkerton Academy
Derry, NH
1999-2002
. New Hampshire Technical College
Manchester, NH
2002-2003
Elementary Education
. Middlesex Community College
Lowell, MA
2003-2004
Business Administration
Achievements
. Top in region for customer service two years in a row for our
location.
. Promoting child safety with Lowe's great safety adventure in 2007
. While in Flooring, I made number one in the company for comp sales
compared to last year.
. Paint Department making top 40 in company for comp sales compared to
last year.
. Making four mystery shops 100% in Paint and Walls and Windows.
. While working for JC Penney, I received multiple awards for customer
service.
. While working for Home Depot, I was the top selling specialist for
Home D cor in the region.
. At Lowe's, I received multiple incentives for exceeding sales budgets
and NBT.
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