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Customer Service Marketing

Location:
Edinburg, TX, 78539
Posted:
October 19, 2010

Contact this candidate

Resume:

Laura L. Pinney

Cell: 956-***-****

Email: abi1la@r.postjobfree.com

OBJECTIVE: To obtain employment with this company where I may utilize my skills, creativity, knowledge,

education, and experience.

QUALIFICATIONS:

• Skilled in all areas of Marketing

• Experienced Supervisor

• Ability to multi-task and prioritize

• Excellent at learning new concepts quickly while working well under pressure

• Bilingual English/Spanish with the ability to translate

EXPERIENCE:

May 2008-March 2010 Border Capital Bank- McAllen, TX

Marketing Officer

• Develop and implement marketing promotions and campaigns to promote products and services

• Select materials to display at branches and events, also decide on advertisement materials for print

• Purchase advertising space and time to promote products and services

• Prepare monthly reports of marketing activities and budgets

• Provide management with proposals on promotions, contracts, design, pricing, purchasing, and

distribution

• Measured the effectiveness of our marketing efforts

• Gather data on competitors and analyzed prices, sales, and method of marketing distribution

• Monitor industry statistics and follow trends in trade literature

• Arrange conference calls and meetings

• Coordinate bank events, promotional activity, and employee community involvement

• Plan and develop budgets for specific programs and events

• Coordinate events included determining requirements and services needed such as directing staff,

preparing facilities, catering, hiring security, and entertainment

• Reviewed bills for accuracy and approved payments

• Designed marketing materials when needed

• Consulted with advertising agencies or staff to arrange promotional campaigns

• Represented company during community projects and public, social, and business gatherings

October 2004-April 2008 International Bank of Commerce- McAllen, TX

Marketing Coordinator

•Coordinated IBC Bank events

•Represented company at community projects and public, social, and business gatherings

•Prepared monthly reports on budgets for donations and advertisements

•Placed orders of marketing materials for 29 bank branches

•Handled distribution of marketing materials for all branches

•Handled inventory of promotional items

•Monitored the 29 bank branches in the McAllen market and made sure they were in compliance with the

current marketing promotions

•Coordinated the IBC Scholarship program

•Administrator of the employee customer service based program

•Assisted supervisor with special projects

December2002- October 2004 International Bank of Commerce- McAllen, TX

Sales Representative

•Opened new bank accounts for clients

•Greeted and directed customers / provided customer service for account holders and non-account holders

•Presented presentations for prospective clients

•Answered multi-line telephone, routed calls, and took accurate messages

•Performed faxing, photocopying and filing duties

•Prepared employee work schedules

•Balanced the ATM machine

•Deposited, cashed, and disbursed money for customers

June 2000-December2002 Portillo Jewelry- Harlingen, TX

Assistant Store Manager

•Opened new bank accounts for clients

•Greeted and directed customers / provided customer service for account holders and non-account holders

•Presented presentations for prospective clients

•Answered multi-line telephone, routed calls, and took accurate messages

•Performed faxing, photocopying and filing duties

•Prepared employee work schedules

•Balanced the ATM machine

•Deposited, cashed, and disbursed money for customers

EDUCATION:

• May 2004 University of Texas Pan American BBA/Marketing - Edinburg, TX

• May 2000 San Benito High School High School Diploma/Top 5% - San Benito, TX

• March 2010 Teacher Builder Alternative Certification Program/Enrolled – Edinburg, TX

COMMUNITY ACTIVITIES:

• Organization of Women Executives / Member – 2008-2010

• McAllen Chamber of Commerce / Ambassador – 2004-2010

• Candlelight Posada Committee – 2004-2009

• Borderland Calvary Church / Youth Director – 2007-2008

• MISD Mentorship Program - 2004-2007

• McAllen Gala Committee – 2004-2007

• NHPO Board- 2006

SKILLS AND TRAINING

• Apple or Macintosh Computers

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• Email Software (Outlook)

• Graphics or Drawing Software (Publisher, Printshop, Photoshop, etc.)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Excel, etc)

• Word processing Software (Word, WordPerfect, etc)

REFRENCES

Irma Murray

Co-Worker

Border Capital Bank

956-***-****

Sara Martinez

City of Pharr

956-***-****

Adriana Solis

UTPA

956-***-****

Vanessa Arce

Job/Client

Fox Station

203-***-****



Contact this candidate