Customer Service Sales

DEEDRA HOWELL

**** ******* *****

New Haven, Indiana 46774

260-***-****

abi1hl@r.postjobfree.com

OBJECTIVE: To obtain a position as a Customer Service Representative using

my work experience and education.

EDUCATION: Vet Tech Institute at

International Business College Fort Wayne,

Indiana

Veterinary Technician Associate Degree Graduation Date:

6/2007

*8-week Externship* G.P.A. 3.85

SPECIAL

SKILLS: Customer Service Computer Sales

Medical Terminology Pharmacy Inventory

WORK

EXPERIENCE: Scott's Fort Wayne, Indiana

Deli Clerk July 2010-present

. Assist customers in-person and via telephone

. Operate cash register/cash handling

. Lift and carry 50 pounds

. Operate and clean fryers, oven, slicers, scales, etc.

. Stock, rotate, and merchandise deli cases/shelves

Allen County SPCA Fort Wayne, Indiana

RVT November 2008-January

2010

. Worked closely with clients, companies, and

veterinarian

. Organized and maintained detailed patient records

. Administered medical care and treatment to all

resident animals

. Maintained and purchased inventory

. Processed customer transactions

. Assisted walk-ins and answered phones

Anthony Animal Clinic Fort Wayne, Indiana

RVT/Receptionist October 2005-October

2008

. Maintained inventory/daily sales

. Answered phones and scheduled appointments

. Calculated dosages and administered drugs

. Assisted and educated clients

. Organized and maintained detailed patient records

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Deedra Howell

260-***-****

CVS Pharmacy Fort Wayne, Indiana

Pharmacy Technician December 2004-May 2005

. Responsible for inputting and filling prescriptions

. Evaluated inventory and prepared drug orders

. Operated cash registers and serviced customers

. Answered phones and stocked shelves

Brevard County /Florida State

Environmental Health Viera, FL

Data Entry Operator December 2002-September

2004

. Responsible for inputting and issuing permits

. Expedited large volume of computer work /customer

services

. Liaison between county and state programs

. Handled walk-ins and answered phones

. Worked closely with the inspectors

Excell Agent Services (call center), Rockledge, FL

Agent/Coach/Supervisor November1996-

December 2002

. Coached/trained agents to improve their productivity

. Managed escalated calls

. Provided directory assistance (1000 calls daily)

. Expedited heavy computer work

REFERENCES: Available upon request

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