Customer Service Sales

Jenalyn M. Schmidt

***** ******* *****, ********, ** 80233 Phone: 303-***-**** Email:

abi1h3@r.postjobfree.com

Seeking a position with extensive experience handling office operations,

project management & ensuring successful business development. Will use

these skills to increase productivity and achieve smoother client

communications. Exceptional analysis, planning, problem-solving and

negotiating skills.

SUMMARY OF QUALIFICATIONS

< Strong career background includes 5+ years experience creating and

supervising staff work schedules, coordinating project completion and

delivery schedules, maintaining and reviewing office budgets and

detailed financial records, meeting with senior management regarding

projects, deadlines and any pertinent issues, negotiating with vendors

to obtain needed office supplies and more.

< Manage 3-person team of employees-includes 5+ years of customer

service-oriented supervisory experience. Consistently oversee and

ensure completion of assignments and delivery of highest levels of

customer service. Cited as "efficient in her tasks."

< Exhibit firm leadership presence. Display consistently sound judgment

and strong level of awareness. Skilled in taking charge and directing

others when necessary. Confident decision-maker.

< Described as a masterful communicator who impresses clients with

strong sense of loyalty and commitment. Convey information in a clear

and concise method, both verbally and in writing.

< Accept specific directions and significant projects from senior

management. Successfully motivate staff members to meet all deadlines,

ensuring assignments are delivered on or before scheduled due dates.

Work to exceed expectations of clients, supervisors and colleagues.

< Skilled in prioritizing, delegating tasks and operating efficiently in

both individual and group work environments. Consistently display

exceptional work ethic & friendly yet professional attitude.

< Proficient at forming and maintaining respectable & productive working

relationships with supervisors & associates. Described as someone who

is encouraging and pleasant to work with.

< Cited as having the "discipline needed to carry a complex task through

to the end (and remain) with a long process until it is finished."

< Described as "very responsible and able to handle any (challenging)

situation. (Jena) is very well spoken and handles customer service

extremely well."

PROFESSIONAL EXPERIENCE

Customer Service Supervisor, Kidrobot, Boulder, CO (2010)

. Supervise team of 2 customer service representatives. Manage daily

operations, including receiving and processing orders totaling

approximately $50,000/per week via email, fax and phone.

. Consistently monitor orders ranging from $1,000-$30,000 for monthly

releases. Complete audits and invoices for orders shipped within

United Kingdom.

. Maintain highly accurate weekly reports designed to ensure orders are

properly filled and shipped out in a timely manner. Also present

weekly sales reports to executive management.

. Function as active liaison between team of sales representatives,

finance team members and logistics coordinator. Monitor all business-

to-business, business-to-consumer and retail orders to ensure

deliveries occur within coordinated schedules.

. Completed numerous audits on carton-packages quantities-pinpointed

system errors and addressed issues of inaccurate information to

achieve smoother processing of orders.

. Managed place, tracking and invoice shipments to vendors attending

SDCC trade show; assisted with management of Kidrobot's booth.

Developed weekly reports tracking orders delivered to vendors.

. Maintain steady client communications, working to achieve highest

levels of customer service and satisfaction throughout company's

customer base.

. Monitor approximately 20 phone calls on a daily basis, working to

ensure that each customer's questions and concerns are properly

addressed and resolved.

. Collaborate with sales team to implement various promotions and

marketing campaigns. Work with e-commerce team to facilitate effective

product launches.

Small Business Owner, Jena Schmidt Services, Brighton, CO (2005-2010)

Contracting labor business-handles numerous assignments including repair

and remodeling tasks.

. Supervise 2-person team of employees while overseeing accurate

completion of projects. Also handle purchasing of needed parts and

cost-effective negotiations with vendors.

. Develop correspondence letters, memorandums, instructions,

and notices for review and signature

. Maintain and review financial records-includes expense

reports, billing records & invoices.

. Reorganize administrative department when needed for more

efficient operations and improved customer service.

Manager, North American Kiosk, Englewood, CO (2003-2005)

. Managed 4-member team of sales representatives-generated over $10,000

in sales revenues per week. Achieved ranking amongst top 5 selling

carts in the United States. Managed sales of 500 units per week total,

including 200 ProActiv Skin Care kits. Processed cash, credit and

check transactions.

. Handled numerous inbound calls and customer requests for product

information on a daily basis. Maintained consistently smooth business

relationships and high level of customer service.

. Made appointments and reservations. Scheduled and coordinated

meetings. Prepared agendas and attended meetings upon request.

Prepared detailed expense reports. Assisted with inventory management

and preparation of payroll.

Office Assistant, Johnson Community Homes, Castle Rock, CO (2003)

. Escorted potential homebuyers throughout luxury semi-custom homes

starting at $500,000.

. Handled numerous inbound and outbound calls-answered questions

regarding property and sales, scheduled appointments and completed

various other tasks.

. Assisted sales manager and building manager-served as acting liaison

for several contractors, ensuring projects were successfully completed

on or before scheduled due dates.

Summer Intern, Stewart and Stevenson, Commerce City, CO (1999)

. Processed an average of 200 receipts daily through

Accounts Receivables.

. Collected shipping orders for parts. Logged information

into computer. Handled filing duties, created copies, sent

faxes and company memos. Also completed extensive research

tasks.

. Assisted management team with timely completion of

projects.

EDUCATION/TRAINING

o Bachelors of Science, Metropolitan State College, Denver, CO (Business

Management/3.0 GPA)

Courses completed: Accounting, Finance, Strategic Management (Senior

Level)

o Associates of Applied Science, Arapahoe Community College, Littleton,

CO

(Business Administration/3.0 GPA)

Courses Completed: Introduction to Management, Business Report

Writing, Business Ethics

o Computer skills-extensive knowledge of Microsoft Word, Excel and

PowerPoint. Experienced in Internet research.

ADDITIONAL INFORMATION

< Persistent in overcoming complex challenges and achieving profitable

company results.

< Consistently work towards objectives and staying within strategic

guidelines.

Contact this candidate