Medical Manager

Gurmel Ashwin Singh

Home: 916-***-****

**** ****** **** ***

Email: abi1gq@r.postjobfree.com

Sacramento, Ca 95829

Summary

Certified EPIC Application Analyst spanning over five years of experience. With in

depth knowledge of Inpatient Clinical Documentation and Computerized Physician

Order Entry and Ambulatory.

Overview

A highly motivated specialist with experience in a variety of fields a verifiable

record of accomplishment spanning over seven years. Highly creative, recognized as

a results-oriented and solution-focused individual.

Relative Work Experience

September 21, 2009 - September 21, 2010 Mount Sinai Medical Center

New York, NY

Application Analyst

I was put in charge of the maintenance, creation, deletion, of the SER and EMP

record master files, across three different epic environments,

Worked intimately with several other team members including the Pharmacy Team,

Clinical Documentation, and the Interface Teams to insure proper use of security

for provider and user records

Responsible for performing, development, implementation, maintenance and support

duties of clinical systems and clinical standards within the Clinical Information

System team.

Well versed in Clinical Administration Build and Hyperspace Build, including

SmartTools, Pools, and Best Practice Advisories, Chronicles Database Utilities

Personally worked with third party vendors including high level analysts and the

Vice President to formulate processes to assure database cohesiveness.

I have provided more complex design documents and translate into component-level

designs to accelerate development. Assists in developing strategy, design and data

gathering approaches.

Demonstrated ability as a lead for a small project or implementation team, Working

knowledge of healthcare operational practices and principles

Participate in many regional and local level improvement project team meetings to

streamline workflows and present changes and enhancements to the system

January 5, 2009 - April 30, 2009 Sutter Health Sacramento,

California

EHR Service Desk Analyst

Wisely use the Application Bomgar and Citrix Shadowing to remote control in to

user's computer to further assist with EPIC issues

Maintain Access to over seven different environments both in production and non

production

Assist and triage Virtual Private Network problems and system functionality

Accessing Chronicles Databases for updating information, soft deleting,

un-deleting users and providers, E-Prescribing Pharmacies

Installing the Citrix ICA Client on multiple workstation for access to EPIC

Production

March 2006-December 2008 Kaiser Permanente Sacramento, California

KP HealthConnect Site Support Specialist

Thoroughly experienced in Enterprise Support System Actuate Remedy, used to

generate numerous KP-IT Remedy reports, Active Directory Applications, Lotus Notes

Analyze complex issues within the EPIC Care Inpatient ClinDoc, Optime, ADT, ASAP,

and CPOE

Assist Nurses with daily workflows and functions in EPIC with MAR Documentation,

Patient Care Plans, DocFlowsheets, setting user level Patient Lists, adding LDAs

Work intimately with Hospital Based MDs on Medication Reconciliation, Discharge

Notes, documenting prior to admit medication, inpatient medications

Remain vigilant throughout the night and into a 24/7 support regime, for problem

management and resolution of clinical systems

Serving as a technical consultant I have interfaced between systems such as

Biomedical Engineering, Information Systems, EPIC Technical Resources, Capture

Technologies

Liaised between third party vendors in Barcode Programming for device Integration

Testing in scanning medication and admitted patients armbands

Analyze the significance of data that is included on different technology

infrastructure interfaces and downstream data pools

May 2005- March 2006 Kaiser Permanente Northern California

KP HealthConnect Business Applications Coordinator

I have achieved and maintained an expertise in the KP HealthConnect Software on

many suites and operations

I personally work Doctors, Nurses, and other medical staff to discuss system

functionality and optimization techniques to streamline patient care

Attended and helped launch several go-live events for Kaiser Hospitals throughout

the Northern California Region

I am always compliant and adhere to applicable Kaiser's policies and procedures

and federal and state laws.

Coordinate the installation and implementation of KP HealthConnect in numerous

facilities throughout the Northern California Region

Analyzed and assessed prior to EMR facility workflows and procedures and

materializing those into a new electronic based medical record formula

Work closely with senior level EMR Team Leads and Educators to instill and

demonstrate clinical applications functionality

Well aware of the requirements to work in a medical environment, and conform to

HIPAA and other hospital standards

Countless hours of research and production support has been spent on the

development strategies and departmental workflows

August 1999- August 2002 United States Army Various Locations

Petroleum Supply Specialist

Developed complex purposeful reports from numerous logistical database engines

utilizing the U.S. Army's computer software

Serving in Stabilization Force-8 overseas in Bosnia-Herzegovina I developed a

strong sense and a knowledge of information security working in the Tactical

Operations Center

Liaised with officers in various countries and cultural backgrounds while serving

internationally under NATO and the United Nations

Developed exquisite problem solving skills in the army when faced with complex and

multiple scenarios.

Planned and developed leadership methods, schedules and budgeting

Provided input on future plans, operations and logistical information to my

superiors

Worked on highly classified documents and information pertaining to mission

critical qualitative and quantitative data

Input Qualitative and Quantitative data and interpreted data to my superiors for

further instructions

Education

American Inter-Continental University Alumni.

Business Administration concentration in Information Systems September 30, 2006

Certificate of Training for successful completion of the H7 Petroleum Vehicle

Operator Course. Ft. Leonard Wood, Missouri. March 23rd, 2000

Quartermaster School in Ft. Lee Virginia. Received Diploma for successful

completion

of the Petroleum Supply Specialist Course. January 25th, 2000

Valley High School Diploma. Sacramento, California. May, 1999

Languages

Articulate and fluent Hindustani

References

References Available upon request

EPIC Ambulatory, Inpatient & Optime Experience

Extensive experience in all Inpatient Suites/Modules i.e. Clinical Content,

Clinical Documentation, Inpatient ED, ADT, Orders, Optime.

Use and build of personal smart phrases and, complete knowledge and work of

smart tool editors and smart phrase manager

Use and experience with building personalized order sets and order set

stacking and merging

Building personalized patient lists that would adhere to specific end user

roles

Undivided competency in knowing how the end-users will react to back-end

system changes and upgrades

Understanding inpatient system functionality after code drops and

configurations

Aware of the effects of downstream systems that are interfaced with

Inpatient Modules and other programs

Collaborate in the planning, design, development and deployment of new

application modules and enhancements to existing applications

Have access to and can manipulate data on Master Files that houses smart

phrase data

Experience in various areas of patient data i.e. Demographics, Doc

Flowsheet, MAR, Initial Assessments, Patient Plan, Notes, Order Review,

Order Entry, Discharge Writer, Patient Education

Experienced in various areas in Optime i.e. Case, Case Entry, Logs, Master

Daily Schedule, Optime Census, Grease Board, Case Linking, Procedure

Navigator, Episode Linking, Surgical Cases, Anesthesia Module, OR

Administration

Know and understand workflows for all HPS Staff, including Surgeons,

Anesthesiologists, Pre-Op RNs, Post Op RNs, System Admins, and other Peri-

Operative Staff

Familiar with several Inpatient Navigators, i.e. Admission Nav, Discharge

Nav, Nursing Transfer, Ed Navigator, OB Triage, OB Admission

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