Customer Service Manager
Resume:
MACKENZIE T. MASUDA
Tel: 253-***-****
Email: abi1g8@r.postjobfree.com
Job Objective
A position in a people-oriented organization where I maximize my customer-service experience
in an environment to achieve corporate goals.
Skills and Abilities
Communicating and customer encounters are some of my strengths. My resourcefulness helps
me to understand the customer's needs and encourage a positive solution resulting in full
satisfaction of the customer. I am comfortable in different types of computer programs and have
advanced computer skills. My accelerated learning abilities make me an asset to your company.
Education
Western Washington University
Bellingham, WA
From 9/2004 To 6/2008
Major/Subjects Studied: Composite Engineering
Green River Community College
Auburn, WA
From 9/2008 To 12/2009
Major/Subjects Studied: Aviation
Degree Earned: Associates in Applied Science, Aviation Technology
Work Experience
O'Reilly Auto Parts
17620 108th Street Se Renton, WA 98058
From 10/2007 To Present
Job Title: Assistant Manager and Training/Safety Coordinator
Job Duties: Monitor store payroll and budget; Assist customers in a timely manor; Supervise
team members and make sure sale transactions are rung up accurately, and that all moneys are
collected and secured; Ensure the store and premises are kept clean and free from safety hazards;
Lift and carry item up to 80lbs; Stand for 8+ hours a day; Maintain proper inventory control and
control shrink; Train and educate staff on automotive knowledge; Inspire team members to
achieve results; Create a comfortable environment for customers; Recommend and select
merchandise based on customer’s needs/desires; In the absence of the store Manager, open and
close the store, price orders and make bank deposits; Chad Carlson Store Manager (425)228-
6226
Ace Beverage
1465 Slater Road, Ferndale Washington 98242
From 6/2007 To 10/2007
Job Title: Merchandiser
Job Duties: Set and maintained Plan-O-Grams Pulled and stocked freight merchandise Built and
maintained product displays Demonstrated strong Interpersonal/communication skills; Delivered
great customer service Excellent Time Management/Organizational skills Expected to work
independently and represent the company professionally; Maintained physical ability to lift or
pull 100lbs. with frequent bending and reaching of different levels; Kent Nelson
abi1g8@r.postjobfree.com 360-***-****
Imagenet LLC.
6411 South 216th St. Kent, WA 98032
From 6/2006 To 10/2006
Job Title: Production Scanner
Job Duties: Handled sensitive documents/materials and converted paper versions into electronic
files. Scott Nedham 253-***-****
Burlington Coat Factory
1101 Supermall Way, Suite #1126 Auburn, WA 98001
From 6/2005 To 10/2005
Job Title: Customer Service
Job Duties: Set and maintained plan-o-grams; Demonstrated strong interpersonal/communication
skills; Greet customers and direct them to the product they request/desire. Displayed product and
put out merchandise in a orderly and attractive fashion to promote sales; Responsible for my
department being tidy and well stocked; Memory Beard Men’s Department Manager
Contact this candidate