Customer Service Information Technology

Louis A. Moorehead

**** *********** ****** *********, ** 15218

Mobile ~ 412-***-**** Home ~ 412-***-****

Email ~ ***********@*****.*** ***********@*******.***

Career Acquiring a position within a progressive organization that will use my

Objective current education,

to assist with information technology and computer networking

enhancements,

complimented by in-depth technical support & customer service experience

Education ITT Technical Institute ~ Pittsburgh, PA

June 2004 - August 2006

- Associate in Specialized Technology Degree in

Information Technology ~ Computer Network Systems

Schnenley High School ~ Pittsburgh, PA

2000

- Applied Technology Diploma

- Install, configure and maintain computer hardware

Skills & and software for Microsoft Windows operating systems (95/98 - Server

Abilities 2003 - XP -Vista)

- Troubleshooting & diagnosing technical issues, LAN/WAN configuration

- Intrusion detection/prevention software, knowledge of SIM/SIEM tools

- Cisco routers & switches, VPN Installation/troubleshooting

- Learning quickly, multitasking in fast-paced environments

- Knowledge of Html, Visual Basic, Dreamweaver, SQL

- Understanding of disaster recovery/risk analysis processes

- Lotus Notes, Sametime, Mainframe/Ticketing

Professional IT Pomeroy Solutions Sub-Contract Agreement Greyhound -

Experience Pittsburgh, PA ~ July 2006 - May Insight

2009 Pittsburgh PA ~ July 29, 2009

Corporate Help Desk Analyst / PNC Desktop Support Technician

Bank

- Microsoft Office file migration

- Password resets within (Windows 95/98 to XP)

applications - Creating new user accounts for

for branch and remote employees employees

- Resolution of Printer, & distributing access

Mainframe, PC, levels/permissions

server and network issues - Server, switch, printers, Kronos,

encountered Citrix

- Citrix, Image, Lotus Notes, VPN, - Setup of new HP computers after all

needed

Mainframe(s), Novell, Remote files were transferred from the old

Connections ones.

- Usage of infoman ticketing to

document

issues for second level support Sub-Contract Agreement

groups

Federal Reserve Bank

Pittsburgh, PA ~ December 2004 -

May 2006

Operations / Retail

- Searched for valuables and bonds

- Scanning & transferring

documents

- Inventory & money management

- Operated machines to open and

separate

large amounts of mail, securing

business

Contact this candidate