Customer Service Sales

*** ****** *** **. # * Renton,WA.980**-***-***-

*908

Saysamone (Saedee) Xaykosy

Objective: My objective is to find a job with a secure company where I can

put to work my skills, training, knowledge, and abilities to expand my

career with opportunities for learning and advancement.

Experience: Ikea Seattle Customer Service Rep/Office Support

01/05-02/10

Returns/Credits, balancing registers,parts request and provide

info to customers

Answer telephone, screens and direct calls, take and relay

messages accordingly

Back up for Full service handout, Switchboard, Home Delivery

scheduling/Logistics/Manifest

Setting up appointments for deliveries and reviewing contract

agreements

After Sales Ability to resolve customer questions, problems, or

complaints (in person, by phone, email, or written

correspondence.), providing warranty information

Able to create, update, and maintain various internal data

bases, list and logs.

Responsible for projects including, tracking, retrieval, and

damage claims.

Loss Prevention: Video surveillance, report writing,

check/credit,signature verification,credit card fraud,

counterfeit money, dispatch, collection of unpaid funds, foot and vehicle

patrol

Kaplan College Financial Aid Assistant

03/09-09/09

Assisted students with Financial Aid application by conducting

and organizing work- shops.

Assist the admissions team in document collection and updating

students financial aid files.

Assist with printing, copy, filing, mailing, categorizing,

opening and distributing mail, and other routine and

occasional activities

Follow up with Prospective and Continuing Students via e-mail,

telephone, and in person..

Run, Reconcile and update data from reports to data in internal

and external systems

Staples Inc. Service Desk Lead

09/02-09/05

Provided fast, efficient customer service. Trainer for new employees. Cash

handling/Balancing funds and scheduling.

High degree of customer awareness while ensuring customer satisfaction with

accurate, expedient check out and enforced breaks/lunches and

covered multiple departments where needed.

Price Auditor:-Ran weekly pricing reports. Maintained price discrepancies,

and covered weekly ad preparations for entire store.

Inventory Specialist: - Maximizing service and sales. Maintain profitable

inventory levels, replenishment and assisting management in setting

up planograms and staging

Amazon. Com Accounts Payable /Receivable Analyst

10/00-10/02

Maintained million dollar accounts. Trouble shooting, and

vendor maintenance

Ability to work under tight deadlines, calculate figures and amounts,

define data, establish facts and draw valid conclusions.

Bills and credits accounts involved with the accounts payable system.

Filing, answering phones, review all invoices for accuracy, stamp & code

invoices for approval, ran weekly history reports, data entry and inquires.

Monitor accounts to ensure up to date payments, assist with various

projects

Produced monthly reports and assist in month end closing statements

Knowledge of Oracle, CRT, Excel, Word,PowerPoint and Ten-Key.

Additional: I can be trusted to maintain confidentiality and advocate

company rules. With minimal guidance or supervision I can be highly

productive. Given the opportunity I feel I can become a great asset to the

company.

Contact this candidate