Customer Service Management

ALINA C. MINGO

*** ********** ***** ***. * • Yorktown VA, 23690

*** - ***- **** • ***********@*****.***

OBJECTIVE

To obtain a position in the medical field and business field as an secretary/ assistant that

will allow me to use my business administration/ medical coding and billing education as

well as customer service skills.

EDUCATION

Bachelor of Business Administration Present

American InterContinental University Hoffman Estates, IL

• Anticipated Completion Date: November 2011

• Concentration: Human Resource Management

• Current G.P.A. 4.00

Associate of Arts in Business Administration 2010

American InterContinental University Hoffman Estates, IL

• Concentration: Medical Coding and Billing

• G.P.A. 3.56/ Graduated with Honors Recognition

TRAINING/ RELEVANT COURSEWORK

Recruitment, Selection, and Records Intro to Accounting

• •

Management Intro to ICD Classification and

•

• Business Ethics Reimbursement

• Business Management and • Intro to Coding and Billing

Leadership • Fundamentals of Healthcare

• Computer Applications Technology

• Project Management

PROFESSIONAL SKILLS

TECHNICAL

• Accounting experience with handling money and other payment methods.

• Advanced presentation skills prepared many Power Point Presentations and reports using

Microsoft programs such as Word, Excel, Office, and Power Point.

CUSTOMER SERVICE

• Assisted with the needs of customers and provided solutions to the problems of the

customers.

• Provided clear communication to employees, supervisors, and customers for an easier

understanding to conduct business as the company wanted.

ADMINISTRATIVE

• Represented the business with respect and a positive attitude

• Supported fellow employees by assisting with large work loads

• Assisted new employees on customer service and using the cash register after their

training

EXPERIENCE HIGHLIGHTS

Undergraduate Student, American InterContinental University 2008- Present

Babysitter, Home Child Care (Newport News, VA) 2001 to 2006

Cashier, Food Lion (Newport News, VA) 2004

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