Customer Service Representative
Resume:
Tasheba Lester Crane
abi1e9@r.postjobfree.com
Southaven, MS. 38671
Summary of Qualifications
Proven skills in Computer Literacy; computer hardware/software;
Business management and administration include; clerical duties,
creating, planning, organizing, implementing, record maintenance,
accounts payable and receivable, data retrieval, budget
administration, preparing reports and quality customer service.
Confidential customer/employee records, training, wage/salary
recommendations. Confirmed ability to multi-task in time sensitive
environments. Excellent interpersonal skills through verbal and
written communication.
Proactive leader who effectively responds to demanding situations
Team player motivated by collaboration with other team members
Creative thinker providing effective leadership towards short and long
term goal problem solving
Visionary leader committed to professional and leadership development
Education
Walden University, (Online University)
Currently pursuing MBA specializing in Human Resource Management
Birmingham-Southern College, Birmingham, AL
Bachelor of Arts, Educational Services (2002)
Northwest Community College, Senatobia, MS
Associate of Arts, Physical Education (1999)
Professional Experience
City of Oxford Electric Company, Oxford, MS (Aug. 2007-Aug. 2010)
Customer Service Representative
-Collect payments for accounts payable/receivable.
-Monitor and create utility orders, requests for connections,
transfers and disconnects.
-Maintain customer confidentiality.
-Make nightly deposits and bookkeeping.
-Answer and direct questions appropriately to office personnel.
-Requests for payment arrangements in past due accounts.
W.G. Yates & Sons, Oxford, MS (Mar.2007-Aug.2007)
Office/Administrative Assistant
-Managed daily activities of company.
-Coordinated travel, reservations, and scheduled appointments.
-Prepared reports and other documentation for company use.
-Created and tracked purchase requisitions and purchase orders.
-Verified invoices of ingoing/outgoing payments.
-Performed routine clerical duties associated with data entry of all
goods received/shipped.
-Maintained inventory control files and related records.
Express Check Advance, Oxford, MS (Aug.2003-Dec.2006)
Branch Manager
-Supervised employee staff of 3 team members.
-Maintained confidential employee and customer files.
-Trained and managed new hires with regard to company policies,
procedures, duties of position, and
Performance Assessments for Productivity.
-Accounts Payable/Receivable.
-Managed budget of petty cash, office supply expenses and materials.
-Prepared and monitored monthly reports.
-Conducted monthly audits.
-Recommended approval/denial of customer applications for lines of
credit or extensions of credit lines.
-Prepared and issued legal documentation for court proceedings (civil
affidavits/wage garnishments)
Express Check Advance, Oxford, MS (July 2002-Aug.2003)
Customer Service Representative
-Marketed business while introducing product to customer.
-Received payments administered to customer account.
-Managed daily account interaction with customers (phone/in-person).
-Issued receipts and made deposits/withdrawals for company.
Computer Skills
Proficient in Microsoft Office, PowerPoint, Outlook, 35-40 wpm, Word
Perfect, Microsoft Word, Windows XP
Office Edition, Quick Books, Excel, and spreadsheets.
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