Customer Service Manager
Resume:
Nikkomae Santos
Mobile Phone: 510-***-**** E-mail: abi1d1@r.postjobfree.com
SKILLS
Cash Handling
Food Service
Communication Skills
Computer Skills
WORK EXPERIENCE
• Cashier/Host
May 2009 - present
Fresh Choice 248 Great Mall Drive
Restaurant/Food Services
- responsible for maintaining outstanding customer service as per Company stand a processing
sales quickly, accurately and efficiently, cash register operations and safeguarding company
assets.
- Ensured that each customer receives outstanding service by providing a friendly
environment, this includes greeting and acknowledging every customer, maintaining
outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements. Accurately and efficiently ring
on registers and accurately maintain all cash and media at the registers. Communicate
customer requests to management. Enter all media from register into the tally program.
Maintain orderly appearance of register area and supplies stocked. Any other tasks as
assigned from time to time by any manager.
- Ability to process information/merchandise through register system,
• Lifeguard
- May 2008 - August 2009
Great America 5001 Great America Parkway
- Under general supervision, ensures the safety of patrons of an aquatic facility by constant
surveillance of patrons in the facility; acts immediately and preventing and responding to
emergencies.
- Maintained appropriately to secure safety of patrons in the event of emergency. Provided
emergency care and treatment as required until the arrival of emergency medical services.
Presents professional appearance and attitude at all times, and maintains a high standard of
customer service. Performed various maintenance duties as directed to maintain a clean and
safe facility. Prepared and maintains appropriate activity reports. Performs miscellaneous
job-related duties as assigned.
- Ability to react calmly and effectively in emergency situations.
• Quality Control Operator
- May 2010 – September 2010
1505 Salado Dr. Mountain View, CA 94043
Randstad/Google
- Run QA tools and answer key quality questions about image
- Data enter key metadata and other information as requested with high accuracy
- Identify and tag different elements of material assigned
- Identify critical problems with images, and categorizes for fixes
- Provide feedback and suggestions for improving application tools
- Attention to detail and accuracy in data entry
- Familiarity with basic structure of books
- Familiarity with computer programs, including browsers and other common
online tools.
EDUCATION
Some College Coursework Completed, Criminal Justice, Travel Management,
September 2008 - I have not graduated
• Mission College 3000 Mission College Blvd
- Criminal Justice -encompasses multidisciplinary examinations of crime, crime control, the
justice process, and justice institutions. The discipline addresses definitions, causation,
prevention, investigation, legal process, treatment, rehabilitation, and research relating to
crime and justice as well as the institutions of the justice system and their administration.
- Travel Management -learns to manage tourism- and travel-related businesses. Course work
includes such topics as travel-agency management, tour planning, convention and event
planning, and travel industry law.
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
• Volleyball Club
A Volleyball Team which competes every season against different school
• Rover Scouting
HONORS & AWARDS
An Award for doing a community service with Rover Scouting and Girl Scout.
Loyalty Award from my High school
INTERESTS
Singing, Shooting, Dancing, Volleyball
REFERENCES
Cherry Escano
Manager Fresh Choice Inc.
Professional
Eric Augmon
Head Supervisor California's Great America
Professional
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