Human Resources Quality Assurance
Resume:
Ernestine Whitted
Clarksville, Tennessee 37042
(931)503-2289h or (931)802-9624c
e-mail: abi1cb@r.postjobfree.com
abi1cb@r.postjobfree.com
PROFILE
Seasoned fuel supply manager with a concentration in Logistics. More than twenty one
years of successful progressive, professional military experience in supply and inventory
management, accountability, distribution, quality assurance, forecasting, operation
management, project management, automated documentation, record management,
safety, inspections, regulation research, policy compliance, and dispute resolution.
Extensive experience interacting, managing, and counseling a wide range of individuals
with diverse personalities and needs.
Able to coordinate projects, provide advice and technical assistance to teams ranging from 2 to
40 members. Fully able to assimilate, understand, interpret, and apply programs, policies,
procedures, rules, regulations, and pertinent laws to make decisions. Maintain a valid
Secret Security Clearance. Able to type 55 words per minute; Personnel Training and
Development; General clerical duties with experience of Microsoft Office automated information
systems such as Microsoft Words, Windows, PowerPoint, Excel and Spreadsheets; Excellent
verbal, and technical written communication skills.
EMPLOYMENT HISTORY
PETROLEUM PUMP Fort Lee, VA July 2007 - February 2010
SYSTEM OPERATOR
INSTRUCTOR
Production and Processing Knowledge of raw materials, production processes,
quality control, costs, and other techniques for maximizing the effective manufacture and
distribution of goods. Ability to work independently with little direction. Creative problem
solving. Demonstrates initiative with the ability to complete tasks and projects on time and
accurately. Read and analyze charts, work orders, production schedules, and other records
and reports to determine production requirements and to evaluate current production
estimates and outputs. Inspect materials, products, or equipment to detect defects or
malfunctions.
Administration and Management Knowledge of business and management
principles involved in strategic planning, resource allocation, human resources modeling,
leadership technique, production methods, and coordination of people and resources.
Excellent organizational skills. Ability to multi-task with competing priorities. Participate and
facilitate meetings to set direction, establish performance goals, communicate status and discuss
how to address issues that impact the team and the service the team provides. Performs general
clerical duties including scheduling meetings for senior personnel. Receive incoming calls and
provides initial screening of customer requests and questions.
Interacting With Computers Using computers and computer systems (including
hardware and software) to program, set up functions, enter data, or process information.
Compiled statistical data, summarized, consolidate data, maintained records, prepared reports,
charts and graphs for presentations.
Mathematics Knowledge of arithmetic, algebra, statistics, and their applications.
Knowledge of basic mathematical concepts such as adding, subtracting, multiplying, dividing
and knowledge of weights and measures.
Mechanical Knowledge of machines and tools, including their designs, uses, repair,
and maintenance. Observe work and monitor gauges, dials, and other indicators to ensure
that operators conform to production or processing standards. Enforce safety and
sanitation regulations. Performed weekly preventive maintenance checks and services on all
assigned vehicles and equipment.
Customer and Personal Service Knowledge of principles and processes for
providing customer and personal services. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer satisfaction.
Exceptional customer service skills and comfortable interacting with all level of employees.
Conduct follow-up of actions. Supervised, advised, and maintained responsibility for the health,
morale, discipline, and welfare of 10 team leaders, and an average of 20-30 subordinates.
Encouraging and building mutual trust, respect, and cooperation among team members.
Personnel and Human Resources Knowledge of principles and procedures for
personnel recruitment, selection, training, compensation and benefits, labor relations and
negotiation, and personnel information systems. Possess professional verbal and written
communication skills. Able to work well under pressure while always maintaining a professional
image. Professionally and efficiently performs a variety of support functions. Follows well
defined procedures and practices.
Education and Training Knowledge of principles and methods for curriculum and
training design, teaching and instruction for individuals and groups, and the measurement
of training effects. Trained soldiers and Marines to meet the worldwide petroleum
requirements for the U.S. Army and U.S. Marine Corps as well as to foreign officers and
DOD civilians. For ten weeks and one day of extensive hands on training on Army and
Marine petroleum related equipment. Trained sampling and gauging, military pipeline
operations, accountability, tank vehicle operations, and sling loading. Instructed all
advanced individual training for soldiers and marines in the fields of bulk fuels,
petroleum laboratory and water treatment and distribution. Trained officers, reservist and
National Guard from all services.
English Language Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar. The
ability to communicate information and ideas in speaking so others will understand. The
ability to read and understand information and ideas presented in writing. Able to interpret
laws, regulations, directives and other publications when unfamiliar situations not covered on the
contracts come up.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or
organizations to make improvements or take corrective action. Being aware of others'
reactions and understanding why they react as they do. Motivating, developing, and
directing people as they work, identifying the best people for the job. Giving full
attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at inappropriate times. Using
logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems. Understanding written sentences and paragraphs
in work related documents.
STORAGE AND January 2004 - June 2007
Fort Campbell, KY
DISTRIBUTION
SUPERVISOR
Administration and Management Knowledge of business and management
principles involved in strategic planning, resource allocation, human resources modeling,
leadership technique, production methods, and coordination of people and resources. Kept
a log of all receipts. Ensured accountability was properly maintained avoiding waste, fraud, and
bring attention to leaks or spills of fuel. Keep accurate records of deliveries, including appropriate
signatures. The ability to communicate information and ideas in writing so others will
understand. Developing specific goals and plans to prioritize, organize, and accomplish
your work. Providing information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person.
Transportation Knowledge of principles and methods for moving people or goods by
air, rail, sea, or road, including the relative costs and benefits. Transported product to and
from remote locations via company vehicle. Met delivery schedules and stops as designated.
Load and unload product efficiently. Knowledge of principles and methods for moving
people or goods by air, rail, sea, or road, including the relative costs and benefits. Move
product to storage areas with proper equipment and efficiently stack and store merchandise.
Personnel and Human Resources Knowledge of principles and procedures for
personnel recruitment, selection, training, compensation and benefits, labor relations and
negotiation, and personnel information systems. The ability to tell when something is
wrong or is likely to go wrong. It does not involve solving the problem, only recognizing
there is a problem. Analyzing information and evaluating results to choose the best
solution and solve problems. Providing guidance and direction to subordinates, including
setting performance standards and monitoring performance.
Production and Processing Compared quantity, quality, labeling, and address to insure
outgoing shipments were complete and correct. Properly secured loads and assured loads were
within requirements. Operate company vehicles in a safe manner and report problems or defects.
Supervised and performed aircraft refueling and defuel operations. Selected and submitted fuel
samples to laboratory for testing. Maintain a clean, neat, and orderly work area. Fueled and
defueled vehicles, aircraft, and stationary equipment. Implemented inspection techniques by
visually checking invoice and comparing them to the content of the items to ensure it matched the
manifest, tracking seals and identification markings. Prior to product storage, counted all product,
compared to manifest, and check all shipments. Successfully kept 100% accountability of
millions of gallons of fuel, equipment, product and personnel.
LOGISTIAN January 2000 - December
Hanau, Germany
2003
Customer and Personal Service Knowledge of principles and processes for
providing customer and personal services. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer satisfaction.
Understand and respond appropriately to basic customer and employee inquiries. Motivated team
members to become experts in their field, to take responsibility for the planning and carrying out
assigned jobs. Assist in resolving discrepancies. Maintain and develop positive business
relationships with a customer's key personnel involved in or directly relevant to a
logistics activity. Develop an understanding of customers' needs and take actions to
ensure that such needs are met. Review logistics performance with customers against
targets, benchmarks and service agreements.
Computers and Electronics Knowledge of circuit boards, processors, chips,
electronic equipment, and computer hardware and software, including applications and
programming. Use computers and computer systems (including hardware and software)
to program, set up functions, enter data, or process information. Knowledge of
administrative and clerical procedures and systems such as word processing, managing
files and records, stenography and transcription, designing forms, and other office
procedures and terminology.
Administration and Management Knowledge of business and management
principles involved in strategic planning, resource allocation, human resources modeling,
leadership technique, production methods, and coordination of people and resources.
Collect all documentation for inbound freight and route to proper record-keeping unit.
Provided technical expertise regarding supply management and accountability, inventories, and
logistics distribution issues. Ensure accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Complete all required paperwork timely and accurately and give to appropriate personnel.
Public Safety and Security Knowledge of relevant equipment, policies, procedures,
and strategies to promote effective local, state, or national security operations for the
protection of people, data, property, and institutions. Help to establish programs to maintain
tight security over inventory. Protect and control proprietary materials.
Production and Processing Participate in physical inventories as needed. Efficiently move
product from staging area to the storage areas. Accurately store, ship, and receive product to meet
company standards of safety, security, and productivity. Label and sort orders to ease selection
and picking process. Bring inventory discrepancies to the attention of the manager to avoid
customer order problems. Arrange inventory according to number/location. Accurately select
orders from warehouse in order to prepare deliveries in a timely manner. Pick orders for shipment
and assemble various types of merchandise to be shipped and ensure correct number and type of
product is loaded and shipped. Assure receiving counts match packing lists and purchase
orders and that shipping counts match packing documents.
Education and Training Knowledge of principles and methods for curriculum and
training design, teaching and instruction for individuals and groups, and the measurement
of training effects. Develop and implement technical project management tools such as
plans, schedules, and responsibility and compliance matrices.
EDUCATION AND TRAINING:
Associates of Applied Science Degree: Central Texas College
Completed courses in Typing, Document Formatting and Word Processing
Military Education: Advanced and Basic Leadership and Management Courses, VA;
Petroleum Quality Assurance Course, VA; Hazardous Material Course, Germany; Sexual
Harassment and Equal Opportunity, KY; Total Army Instructor Course: Fort Lee, VA
Technical Transportation of Hazardous Material, Germany; Safety Officer Course, Germany;
Waste Management & Pollution Prevention Course, Germany; Master Driver Course, Germany
Anti-Terrorist Course, MO; Unit Movement Officer Course, KY
Awards: Joint Service Commendation Medal; Meritorious Service Medal; Army Commendation
Medal (7); Joint Meritorious Unit Award; Army Achievement Medal (7); Good Conduct Medal
(6); National Defense Service Medal; Southwest Asian Service Medal; Afghanistan Campaign
Medal; Global War on Terrorism Service Medal; Armed Forces Service Medal; Iraq Campaign
Medal; NCO Professional Development Ribbon (3); United Nations Medal; Army Service
Ribbon; Overseas Service Ribbon (3); NATO Medal; Driver and Mechanical Badge.
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