Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Wooster, OH, 44691
Posted:
October 19, 2010

Contact this candidate

Resume:

AUDREY G. JORDAN

**** ********* *****

Wooster, Ohio 44691

Contact: 330-***-****

abi1c6@r.postjobfree.com

OBJECTIVE: To procure a position where I can use my communication and leadership

skills.

EXPERIENCE:

6/27/07-4/16/2010 McIlvaine Trucking, Inc, Wooster, Ohio

HUMAN RESOURCE MANAGER:

Benefits Administration

Recruiting and development of employees

Harassment education and issues

Develop Job Descriptions and Job Classifications

Workers Compensation Administration

Unemployment Administration

FMLA Administration

Medical Benefits negotiation and Administration

Short and Long term disability Administration

401(k) Plan Administration

Life Insurance negotiation and Administration

Develop policies and handbook for the employees

Provide payroll with employee information

Evaluate wages and reviews for the employees

401(k) reporting for Audit and 5500

ESOP reporting for Audit & Valuation

Administration of the Health Savings Account (HSA)

Chairperson and Secretary of the ESOP Committee

Served on the 401(k) Committee

Member of SHRM

Started in Accounting and was promoted in 6 months to HR Manager.

7/05 – 6/07 New Hope Christian Center, Orrville, Ohio

OFFICE MANAGER:

A/P and A/R

Payroll and payroll taxes

Organizing programs and visitors

8/04-7/05 Kovatch Castings, Green, Ohio

PAYROLL/BENEFITS ADMINISTRATOR:

Payroll process for approximately 350 employees on Ceridian payroll

system

Payroll tax reporting to CFO

Control reporting of time cards and absenteeism on Kronos system

Benefits Administration for employees

10/03 – 5/04 Orrco, Orrville, Ohio

PAYROLL ACCOUNTANT:

A/R and Payroll on Paycheks Company for approximately 120

employees

Plant closed and they released me due to lack of work

3/99 - 10/03 Stahl/Scott Fetzer, Wooster, Ohio

PAYROLL /BENEFITS ADMINISTRATOR:

Payroll for 840 employees in four states on ADP system

Tax reporting and year end W-2’s

Maintain accurate reporting to the Controller for the financial reports

Administration of all benefits for employees

I was completely responsible for changing from an in-house payroll

system to ADP

Benefits Administration for employees

2/98-3/99 Bauer Ladder, Wooster, Ohio

CUSTOMER SERVICE:

Processed orders for customers from the input of a new order to the

delivery

and follow-up to ensure the customer’s satisfaction

8/93 – 2/98 Rubbermaid, Wooster, Ohio

CUSTOMER SERVICE:

Monitor account orders, communicate status of orders directly to customers.

Communicate with central planning to maintain pricing, coding and delivery

PAYROLL PROCESSOR:

Payroll for approximately 1300 employees on an in-house system

This included verifications, garnishments, child support payments, and all

maintenance and adjustments

EDUCATION: The University of Akron, Wayne College, Orrville, Ohio

Associate Degree in Business Management Technology GPA:3.87/4.0

SHRM Professional training for the PHR Certification at Akron U

Planning to take PHR Certification testing asap.

COMPUTER SKILLS: Microsoft Word Excel Ceridian Kronos

PowerPoint Quick Books ADP Access



Contact this candidate