Customer Service Manager

Allen Dolese Jr

Mobile No: 504-***-****

abi1ba@r.postjobfree.com

Objective

To pursue a career that will test and hone my technical skills in the

computer industry, customer service skills, and to work hard to rise

above the rest and shine.

Summary

Over 5 years experience in customer service/office management.

Over 3 years of experience in web development.

Excellent knowledge of Microsoft Office Suite as well as

Quickbooks.

Experience designing and developing websites from scratch to

finish, working closely with clients everyday in order to achieve the

desired results.

Good work ethics with excellent communication and interpersonal

skills.

Ability to work well in both a team environment and solo.

Technical Skills:

Desktop Technologies: Microsoft Office Suite, Quickbooks

Web Technologies: HTML, CSS, Dreamweaver, Photoshop, Joomla!,

Flash, PHP.

Databases: MySQL

Programming: Currently learning the Java programming language

Operating Systems: Windows XP/2000/98

Typing Speed: 80 wpm with 98% accuracy

College Course Focuses: Programming, Microsoft Excel, Microsoft Word,

Microsoft Access, Adobe Dreamweaver, Adobe Flash, Adobe Photoshop.

Work Experience:

Creating Online, LLC (2008-Current) 504-***-****

-Working as a web designer and developer for Creating Online, LLC.

Portfolio can be viewed at http://www.creatingonline.com/web_design/

in which I had a big hand in creating along with another designer.

Recently completed www.jwpropertyserv.com and www.nbslogistics.com that

hasn’t been added yet.

-Experience working with Joomla! content management system and

assisting my clients in learning the software to manage on their own

once complete.

A1 Trucking and Hotshot (2008-2010) - Partner/Bookkeeper

-Managed all paperwork via Quickbooks which involved accounts

receivable/payable, payroll, credit card accounts, reports, etc.

-No longer employed due to company shut down early 2010.

Rouse's (2003-2009) - Office Manager 504-***-****

-Worked in the back office which involved handling all incoming money

from cashiers, assigning registers to cashiers, resolving problems that

went beyond the customer service desk, working with Rouse's accounting

software to keep track of daily earnings and input all data/documents.

-When Rouse's took over 19 Sav-a-Center retail branches I was sent out

to a few stores for a week at a time to train their back office

personnel in the Rouse's accounting software and Rouse's

procedures/policies.

Education:

Delgado College (2009-Current)

-Focus: Information Technology

-Courses taken: Microsoft Office Suite, web technologies, networking.

University of New Orleans (2003-2005)

-Focus: Computer Science

-Courses taken: Some programming in the Java & C++ language, along with

prerequisites.

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