Customer Service Administrative Assistant

OBJECTIVE

Charismatic professional who takes initiative looking to contribute as a

devoted team player. Recognized for meeting customer service needs and

going the extra mile. Seeking environment where valued for my strengths.

KEY SKILLS

Natural bilingual communicator, who is able to build lasting professional

relationships in English and Spanish.

Great interpersonal skills, coupled with instincts for mentoring team

members and delegating tasks.

Strong organizational skills aid ability to work efficiently and

effectively, for optimal multi-tasking.

Quick thinker with adaptability to quickly assess and adjust for both

client and staff needs.

Extensive customer service opportunities and varied sales experiences.

Vast expertise in marketing and promoting a diverse array of events.

Proficient computer skills and on-line social networking.

WORK EXPERIENCE

Yolie Ramirez Photography

Sales Manager

Norco, CA (2007-Current)

Responsible for sales & marketing with primary focus in Bridal Industry.

Working with internet client source base, preparing for Bridal Shows, and

Event Mixers to aid in building client relationships for future

photographic opportunities.

Dr. Mike's Urgent Care Clinic

Front Office Manager

Hesperia, CA (2007)

Handled personnel & training issues for urgent care clinic. Office

efficiency was high priority for this fast paced environment. When

necessary doubled as Medical Assistant for front & back office; creating

charts, insurance verifications, filing and rooming patients.

Palm Desert Chamber of Commerce

Executive Assistant

Palm Desert, CA (2003-2005)

Provided CEO secretarial services. Efficiently maintained expansive

membership database, monthly invoicing, accounts receivable, client support

services, coordinated fund raising events and monthly meetings, prepared

minutes, website updating, and assisted with special projects, as needed.

City of Hesperia - Public Works

Office Assistant

Hesperia, CA (2002-2003)

Range in duties from front office reception, answering busy phones,

dispatching, and clerical support for six department supervisors.

Additional responsibilities included data processing, purchasing, and mail

distribution with a company car.

Select Personnel Services (Assignments via Employment Agency)

Senior Administrative Assistant

Victorville, CA (2000-2002)

Provided professional support services to the City of Hesperia - Economic

Development Dept., Hesperia, CA (2000-2001), Oasis Counseling Center -

Front Office Reception, Victorville, CA (2001), Cemex - Human Resources,

Victorville, CA (2001-2002)

Dr. Sandoval Family Dentistry

Office Manager

Apple Valley, CA (2001)

Via the community Dental Services Program (DSP), managed a Mobile Dental

office and facilitated dental clinics throughout the community.

Additionally, as the bilingual Certified Application Assistant (CAA), aided

uninsured Medi-Cal & Healthy Families applicants with application process.

Implemented paperless office, maintained patient database, prepared

spreadsheets, statistical data reports, created patient charts, and on-line

insurance verification & medical billing.

St. Mary Medical Center

Department Secretary

Apple Valley, CA (1996-2000)

Worked in the Human Resources/Education Department. Maintaining staff

development records, scheduling weekly community events, registering

participants, secretarial accounting, research/preparation of training

materials, designing weekly calendars, monthly inventory, and cataloging

self-training materials & equipment library. Awarded the Core Values

"Service" Award in 1998.

DynCorp

Administrative Assistant/Data Technician

Norco, CA (1985-1993)

As a contract employee for the US Navy, provided Department Director

secretarial support. Primary duties included preparation of

interdepartmental correspondence and documentation, planning monthly

calendars, scheduling meetings, preparing meeting minutes, execution of

departmental events. Secondary duties were confidential document

controller, data processor of military data for conversion into various

formats; reports, spreadsheets and databases for Navy personnel. Required

to hold "Confidential and Secret" Security Clearances.

EDUCATION

Riverside Community College, Riverside, CA (1987, 2009)

Business, Marketing, Secretarial Accounting & Computer Information Systems.

California State University of San Bernardino, San Bernardino, CA (1984

- 1985)

Business, Marketing, and Finance.

Regional Occupational Program - Adult Education, Corona, CA (1981 -

1984)

Word processing, Retail Merchandising, Bank Teller Training.

ASSOCIATIONS

7/08-7/09 Member of Pet Partners of Victor Valley, a non-profit

organization dedicated to reducing unwanted pet population. Volunteered

weekly in their boutique raising funds through store sales.

12/00-4/01 Member of the Dental Services Program, a non-profit

organization bringing mobile dental services to local grade schools.

Managed mobile dental office and volunteered on the fund raising committee,

procuring a Community Development Block Grant from the City of Hesperia.

9/96-8/00 Chairperson for the San Bernardino County Blood Bank,

responsible for recruiting donors and promoting the Blood Bank Drives at

St. Mary Regional Medical Center.

SOFTWARE

Microsoft Word, Excel, Power Point, Access, Outlook, Adobe Photo Shop, and

Picasa.

REFERENCES

References available on request.

Contact this candidate