Front Desk Office

Kayla K. Pratt

**** **** ***** ******

Detroit, MI 48204

312-***-**** (cell) 312-***-**** (other)

abi1aa@r.postjobfree.com

Relevant Experience

Night Auditor/Guest Service Agent, Comfort Suites Michigan Ave Chicago, IL

September 2009 Present

* Service guests upon arrival and departure

* Train new employees

* Handle customer inquiries and complaints

* Prepare comprehensive administrative front office reports

* Schedule reservations, airline arrivals, and regular tourist attractions

* Answer phones

* Prepare Continental Breakfast for hotel guests

Night Auditor/Front Desk Agent, Red Roof Inn Chicago Downtown Chicago, IL

March 2009 – September 2009

* Serviced guests upon arrival and departure

* Trained new employees

* Handled customer inquiries and complaints

* Prepared comprehensive administrative front office reports

* Scheduled reservations, airline arrivals, and regular tourist attractions

* Answered phones

Guest Service/Front Desk Agent, Hyatt Regency Chicago Chicago, IL

November 2007 March 2009

* Serviced guests upon arrival and departure

* Trained new employees

* Handled customer inquiries and complaints

* Prepared comprehensive administrative front office reports

* Scheduled reservations, airline arrivals, and regular tourist attractions

Receptionist, Arthur Murray Dance Studio Morton Grove, IL

August 2006 October 2007

* Greeted clients and instructors upon arrival, while assisting them in getting acquainted

* Helped clients and instructors plan lessons and get acquainted with studio

* Responsible for the upkeep of the front desk area

* Prepared daily and weekly reports

* Handled all student payments and gift certificate request

Hostess, Morton's Steakhouse Baltimore,

MD

December 2005 June 2006

* Greeted guests upon arrival, while assisting them in checking their bags or coats

* Answered phones

* Responsible for the upkeep of the restrooms

* Made reservations

* Handled all take out orders and gift certificate request

Guest Service/Front Desk Agent, Sheraton Inner Harbor Baltimore, MD

April 2005 March 2006

* Serviced guests upon arrival and departure

* Trained new employees

* Used switchboard to communicate with guests

* Handled customer inquiries and complaints

* Prepared comprehensive administrative front office reports

* Scheduled reservations, airline arrivals, and regular tourist attractions

Education

The Community College of Baltimore County, Baltimore, MD

Carver Center for Arts and Technology, Baltimore, MD

Computer Skills

* Proficient with Microsoft Word, Excel, and PowerPoint, Internet, Fidelio, PMS, Opera, Open Table, Lightspeed, Galaxy,

Geac, Encore and ChoiceAdvantage

References

Available upon request

Contact this candidate