Customer Service Administrative Assistant

Renee' Robertson

***** *. ********* ****

Lodi, CA 95240

Phone: 209-***-****; Email: abi19r@r.postjobfree.com

Objective:

To obtain a position which will utilize my skills and knowledge, while at the same time provide an opportunity to grow

within the organization.

Skills/ Qualifications:

•

• • •

Vital Signs Medical Terminology Telephone Etiquette

• • •

Injections HIPAA Insurance Authorization

• • •

EKGs CPR Certified Appointment Scheduling

• • •

Urinalysis Testing ICD-9/CPT Coding Alpha/Numerical Filing

• • •

Glucose Testing Wound Care Referrals

• • •

Venipunture Holter Monitor Proper Documentation

• • •

Patient Care Sterilization Techniques Customer Service

Education:

Kaplan College Stockton, CA Medical Assistant Diploma 2010 Awarded: Dean's List, Perfect Attendance

Externship: Dr. Anne Marie Santos: Roomed patients, obtained and recorded patient history, charting, vital signs,

instructed patient with special needs, specimen collection, and conducted urinalysis, prepared and maintained exam and

treatment areas, assisted with exams and minor surgery, performed respiratory testing, electrocardiograms, disposed of

bio-hazardous waste, and organized and filed patient records, and confirmed appointments, heavy filing, benefits

eligibility, and patient administration.

Work Experience:

Starbucks Coffee Corporation, Stockton CA 2007 -Present Barista -Provide customer service, handle cash, prepare

and serve drinks

Bank of the West, Lockeford CA 2008 Teller -Provided customer service, performed routine office and clerical duties,

market and sell products and services, processed customer transactions efficiently

Blockbuster, Lodi CA 2006 -2007 Customer Service Representative -Provided customer service, handled cash, stock

inventory and maintained store cleanliness

Office Team, Stockton CA 2006 -2007 Administrative Assistant -Answered multi-line phones, provided customer

service, assist in new hire orientation and maintained applicant flow for human resource

Movie City Bar & Grill, Lodi CA 2005 -2006 Server -Provided customer service, handled cash, prepared and served

beverages

Consolidated Fabricators Corporation, Galt CA 2005 -2006 Receptionist –Answered multi-line phones, processed

bill of lading, conducted general clerical duties and created sales orders

Custom Axis, Lodi CA 2004 -2005 Administrative Assistant –Answered multi-line phones, created invoices,

responsible for shipping and receiving, performed clerical duties and maintained inventory

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