Customer Service Manager

Sheralyn Sylvanie Pierre

**** ******** ***** ***** ********, GA 30083

Phone: 404-***-**** Email: *********@*****.***

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Education:

Strayer University, Chamblee, Georgia

Masters of Science in Human Resource Management Present

DeVry University Decatur, Georgia

Bachelor of Science in Business Administration October 2002

Accomplishments:

Property & Casualty License United States Virgin Islands September 2009

Certified Insurance Service Representative course credits

• Dynamics of Service

• Insuring Personal Residential Property

• Insuring Personal Auto Exposures

Work Experience:

Commercial Lines CSR

Theodore Tunick & Co./Marshall & Sterling, St. Thomas, Virgin Islands 11/07-07/10

•Serviced all new and renewal business for commercial lines department

• Computed all changes in premium affecting accounts including endorsements and

cancellations

• Calculated rates for premiums on all new and renewal business

• Completed renewal process within a 60-day timeframe

• Assisted team members in departmental operations

• Provide exceptional customer service to clients on the phone and in person

• Communicated with underwriters to verify that clients request meet underwriting

guidelines

• Utilized the Applied/TAM system to service clients accounts

Billing Account Manager

AT&T/Bellsouth, Atlanta, Georgia 01/04-09/07

• Provided customer service support for products and services offered by the department

• Answered between 50-60 incoming calls per day

• Resolved customer concerns when calls were escalated

• Applied credits/debits to customers account when needed

• Worked as team lead and supervised 15 employees

Assistant Property Manager

B & M Management, Decatur, Georgia 06/03-01/04

• Managed database for present and future residents

• Prepared all invoices for vendors

• Addressed residence concerns and complaints

• Inspected new and old residence

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