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Project Manager Customer Service

Location:
Saint Paul, MN, 55125
Posted:
October 19, 2010

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Resume:

Lisa Marie Salas

**** ******** ****

Woodbury, MN 55125

651-***-****

Career Objective: To obtain a full-time or part- time position in the

an area to utilize my skills in Marketing and Project Management, including

training, client relationships, multitasking and organizational skills to

coordinate and oversee the efficient flow of work. My desire is in

developing relationships with qualified referral sources/potential

clilents, establishing public relations events to promote business.

Summary of Qualifications:

. Extensive Marketing/Agency Project Management.

. High level of organization, multi-tasking and attention to detail.

. Strong interpersonal, verbal and written communication skills.

. Experienced in New Business Pitches

. Client-centric

. Collaborator with external and internal clients

. Facilitated implementation of POD system, Digital Asset system and

Project tracking tool.

Employment History:

The Carrot Agency/UHG/Optum Health

St.Louis Park, MN

Project Lead for AARP and Secure Horizons/Public Sector

Project Lead within the OptumHealth marketing dept 11/2008-

Present

Best Buy Corporate

Richfield, MN

Freelance Project Manager for advertising dept.

2006-10/2008

Life Time Fitness

Woodbury, MN

Group Fitness Instructor 1995-present

. Instruct aerobic classes for members.

. Empowered members to achieve fitness goals.

. Motivate members and customers to maintain a healthy lifestyle.

. Promoted healthy habits.

. Maintain a certification through CEC's for ACE (American Council on

Exercise)

Fallon Worldwide & Duffy Design & Interactive

MPLS, MN 1999-2006

Senior Project Manager

. Responsible for management of traffic department in all aspects;

create, monitor and maintain timelines, budgets and status of all

projects; work with staff and clients to communicate project issues,

goals and objectives.

. Determined ad specs and rotation schedules for both print, OOH, and

broadcast advertising.

. Coordinated shipment of deliverables at the end of each project phase

(FedEx, Courier, Electronically).

. Managed all active and non-active job jacket filing and archiving

. Responsible for some print production, estimating and any additional

items needed for a project

. Forecasted and prioritized agency workload.

. Oversee execution of high-end print, OOH, and broadcast, design and

interactive projects from concept to production while ensuring

accurate, timely and on-budget delivery. Clients included: United

Airlines, St.Paul Travelers, Nordstrom, Lee Jeans, Archipelago, NYSE,

and CITI BANK

. Have worked many new business pitches and collaborated with Director

of New Business and senior management.

. Key point of contact between all departments within the agency;

managing workflow as well as negotiating/resolving conflict.

. Ensure the delivery of 25 to 35+ projects per month that include

newspaper print advertisements, interactive communication, direct mail

and branding campaigns in an optimal time frame

. maintaining high quality standards and meeting company expectations

LifeTime Fitness

Woodbury, MN 1995-1999

Group Fitness Manager

. Managed up to 35 PT employees.

. Administered annual employee engagement and 360-degree review process

for internal staff.

. Managed and operated a budget monthly and annually.

. Address and resolve employee relations concerns in a timely and

responsive manner.

. Built strong relationships through customer service of all club

members.

. Positioned Woodbury Lifetime Fitness as a corporate and fitness leader

Nationally.

. Developed training/fitness seminars for internal and external

employees and members.

Education

University of Minnesota

Bachelor of Science. Kinesiology 1990-1995

References upon Request



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