Karen Johnson

*** **** **** **

London, KY *****

C - 606-***-**** Email; abi12o@r.postjobfree.com

CAREER OBJECTIVE

Display professional appearance and positive attitude with a team work spirit. The opportunity to utilize

leadership skills, problem solve, exercise exceptional customer service consistently and to exceed challenges

with a fresh outlook.

ACCOMPLISHMENTS

Customer Service – Awarded “Achieving Extraordinary Customer Service” Great American Ins.

Accounts Receivable – “Best Aging Review” from Unit Manager, Great American Insurance.

Public Relations – “Plant Tour Guide” for G.E.

Purchasing – The acquisition of duplicating machines under budget, Superior Label Systems.

Collections – Surpassed goals and achieved bonus, Superior Label Company.

Leadership – Editor/Unit Newspaper, Lead Supervisor, Travel Mgr, Team Leader, Office Mgr.

SKILLS:

INSTRUCTIONAL PARAEDUCATOR, Kentucky Notary, Customer Service, Administrative Assistance,

Training, AP & AR, Invoicing. Experienced In: Quick Books, The Mac, Aspen, Microsoft Word, Excel,

SABER, Student Plus, Peachtree Accounting, Great Plains Accounting

EDUCATION

Lakota High School – Marketing

University of Cincinnati – Business Administration

G.E. Credit Services – High Involvement Team Training, Effective Negotiating & Facilitating Skills, Phone

Skills, Conflict Resolution and Myer Briggs Indicator Assessment.

Great American Insurance – Excellent Customer Service Seminar, Underwriting Basics, Property-Casualty

Principals, Effective Writing, Speaking & Listening Skills, Maximizing Performance, Excellent Supervisor

Skills and How to Conduct Performance Appraisals.

EMPLOYMENT HISTORY

CORBIN INDEPENDENT SCHOOLS – Corbin, KY

Instructional Aide-PARAEDUCATOR/Assistant to Principal/Front Desk - 8/10 to Present

Answer calls from the main switchboard, greet parents, monitor attendance, provide assistance where needed,

communicate to teachers on regular basis, make announcements and direct office flow. Enter student records

into data base, handle confidential information and remain calm under pressure.

APPLIED INFORMATION, LLC. - Corbin, KY

Administrative Assistant - 07/2009 to 12/2009

Accounts Receivable/Accounts Payable/Invoiced for Applied Information as it relates to Web

Design/Hosting. Assist Company Attorney and Business Partner with special assignments for unique

accounts and financial reporting. Maintained employee records, purchased office supplies and

monitored business facets for the company.

ALLTECH, Inc. - Nicholasville, KY

Administrative Assistant to Director of Global Regulatory Affairs - 9/2008 to 4/2009

Document legalization; Letters of Authorization, Certificates of Free Sale and Product Registrations.

Certified documents to; Counties, KY Secretary of State, US Department of State. Tracked check requests,

funds spent for legalized documents. Special project involved uploading/downloading documents into the

Aspen Library.

Mason High School – Mason, Ohio

Administrative Assistant/Parking Pass Coordinator/ Student Fees – 6/2001 to 8/2008

Assisted Principals responsible for discipline and managed the office. Generated invoices and collected for

2400 students. Approved and assigned parking assignments, maintained database. Assigned computer labs for

teacher and student use. Issued bus passes and other student activities. Interacted with parents, teachers,

administrators, staff and students. Set priorities for a multi-tasked environment, handled sensitive and

confidential issues. Supervised numerous student office aides.

Innovative Labeling/Media Specialties – West Chester, Ohio (Sister Company to SLS)

Customer Service/Shipping/Collections – 6/99 to 6/2001

Serviced existing and potential customers for needs of pressure sensitive labels and bar code use. Entered

sales orders form purchase orders, coordinated with production the ordering of material, tooling, plates and

artwork. Scheduled customer the best possible ship date. Originated blanket orders to release from inventory,

processed packing slips, estimated freight, invoiced the customer and followed up on open invoices, resolved

credit issues.

Superior Label Systems & Creative Media Products – Mason, Ohio 6/96 to 6/99

Purchasing – 12/98 to 6/99 (SLS Division)

Purchased corrugated cores, monitored core inventory, scheduled releases for frequently used sizes.

Procured; supplies, paper, and forms. Projects were assigned with time restrictions and goals to purchase

under budget. Maintained maintenance contracts, updated and scheduled service for copy, fax and printing

machines. Resolved defective material issues.

Estimating & Product Quoting – 9/97 to 12/98 (CMP Division)

provided distributors/end-users and sales team with custom quotations for labels and ribbons, advising the

features and purpose of products. Research material application to meet customers needs. Assign and order

appropriate tooling dies for each quoted order.

Credit & Collections Accounts Representative – 6/96 to 9/97 (SLS DIVISION)

Review credit applications for potential new clients, monitor customer accounts. Provide presentations to

various meetings regarding key accounts. Approve orders to be shipped, and make goal for collected dollars

due. Resolved credit issues and disputed open invoices.

Great American Insurance – Blue Ash, Ohio

Lead Supervisor-CSR/Accounts Receivable – (Commercial Accounts) - 8/92 to 9/95

Supervised/trained CSR’s within the Unit, developed and facilitated performance appraisals, monitored

progress and reported to supervisor the results. Implemented collection and financing procedures, analyzed

premium dollars due and age of balance, resolved disputed issues.

References are as follows:

Leslie Berner/Alltech, Inc. 540-***-****

Tim Keeton/Principal/Mason High School 513-***-****

Greta Raines/HR/SEKRI/Corbin, KY 606-***-****

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