PEGGY (KRISANN) DIKES

**** ***** *** ****** ** S

GRAND BAY, AL 36541

228-***-****

Objective

Seeking a challenging position where current skills are utilized and new

skills are acquired to help a company achieve its financial objectives.

Summary of Qualifications

. Managed Customer Service Team at EURO TOOL, INC.

. Key Account Representative at EURO TOOL, INC.

. Excellent communication skills, implemented "Customer Feedback

Meetings" with the President of EURO TOOL, INC. to gain an advantage

over the competition by gathering information regarding customer's

common requests

. Experience with major corporations both internally and externally with

an understanding of corporate procedures

. 17 years of experience with different internal software programs

tracking corporate legal and regulatory information

. Outside and inside sales experience

Professional Experience

June 2005- SPRINT together with Nextel, Overland Park, KS

April 2008 Business Analyst/Special Pricing and Contract Analysis

. Working with Sprint Account Teams to provide direction

on pricing specific Sprint Products

. Responsible for administering financials for all Sprint

Products

. Drafting and negotiating Custom Service Agreements

. Coordinating with legal and account teams with regard to

legal language in contracts

. Keeping apprised of new products and new product changes

. Negotiating "win" strategies with Account Teams

. Provide creative solutions to Account Teams in order to

win business

May 2003- SPRINT, Overland Park, KS

June 2005 Financial Analyst/Sales Compensation Alternate Channels

. Responsible for administering sales compensation for

corporation's selling Sprint products

. Responsible for administering sales compensation for all

Sprint Affinity Programs

. Perform monthly tasks such as manual adjustments for

wire line and local services as well as monthly revenue

trending and payment trending to validate compensation

. Participate in monthly conference calls with partners to

assist with compensation and program questions

. Analyze customer detail reports for accuracy

. Analyze and monitor monthly compensation audit reports

June 1996- EURO TOOL, INC., Lenexa, KS

May 2003 Customer Service Manager/Key Account Representative

. Responsible for key accounts in jewelry supply

distribution industry

. Demonstrate products at jewelry trade shows for

distributors/customers

. Train and supervise order entry position as well as

customer service position

. Established customer feedback meetings to President

. Analyze customer price quotes and customer sales

patterns

. Analyze and monitor quarterly sales

February 1996- METRO-PLEX INFORMATION SYSTEMS, Overland Park, KS

June 1996 Facsimile Sales Representative

. Sales of Mita or Toshiba fax machines

. Provide product demonstrations

. Cold calling required as well as leads provided in-house

October 1993- HOECHST MARION ROUSSEL INC., Kansas City, MO

(formerly Marion Merrell Dow Inc.)

February 1996 Assistant in Corporate Compliance Department

. Support to Director and three auditors in the Global GMP

Compliance area

. Coordinating international travel and meeting schedules

. Generating reports through various internal database

systems

. Maintained drug recall database

March 1991- MARION MERRELL DOW INC., Kansas City, MO (formerly

Merrell Dow Pharmaceuticals)

October 1993 Legal Assistant

. Support to Licensing Attorney and two paralegals

. Maintained licensing agreements, research agreements,

consulting agreements

Confidential disclosure agreements, supply agreements,

lease agreements,

Marketing/advertising agreements

. Coordinate international travel and business meetings

. Maintain confidential disclosure agreements database

June 1987- MERRELL DOW PHARMACEUTICALS INC., Cincinnati, OH

March 1991 Legal Assistant

. Support to litigation attorney and paralegal team

. Transcription of litigation support matters, discovery

requests, and medical analysis

. Responsible for and maintained law and medical library

. Management of special projects

. Processing bills for payment

October 1986- KOHNEN, PATTON & HUNT, Cincinnati, OH

June 1987 Legal Secretary

. Support to three litigation attorneys

. Preparing and typing pleadings, briefs, correspondence,

memos

. Entering attorney's time for billing

Education

Bachelors Degree, Baker University, Baldwin City, KS, Major: Business

Administration

Computer Skills

Microsoft Office products, Excel, Word, PowerPoint, Touchstone 2000

(Distribution Software with accounting package), experience with various

internal software programs used in Sprint Sales Compensation and Pricing

and Contract Analysis departments.

Contact this candidate