Jessica O’Sullivan

*** ******* ******* Hampton, VA 23661* Home: 757-***-***** abi10j@r.postjobfree.com

Retail Management

Results-driven, customer centered manager with 8 years experience sales and management

positions. Verifiable talent for maintaining profitable retail operations, with success in

capitalizing on growth opportunities, implementing promotional/marketing strategies, and

upholding fiscal integrity. Articulate communicator and effective trainer skilled in achieving

corporate goals and implementing company standards. Respected, trusted manager who upholds

highest ethical standards. Core skill areas include:

• Customer Management • Performance Management •

Budget Control

• Inventory Control/Shrinkage • Loss Prevention/Security • Safety

Standards

• Customer Service/Loyalty • In-Store Promotions •

Market Share Development

• Staff Training and Mentoring • Visual Merchandising • Personnel

Management

Professional Experience

Gap Inc. - Norfolk, VA

Assistant Store Manager (April 2010- July 2010)

Promoted to Assistant Store Manager to oversee 56 staff members as well as oversee

administrative function of the building. Hire, train, mentor, and evaluate staff members and

other members of the management team. Also to handle employee relations and HR issues.

Conducted daily sales and budget audits and signed off on payroll management weekly. Wrote

and conducted associate reviews. Prepared and conducted monthly town hall meetings. Ensured

store team effectively followed service standards and best practices.

Gap Inc. - Norfolk, VA (February 2006- April 2010)

Operations Manager

Promoted to Operations Manager to oversee logistics department of building. Ensured efficient

execution of shipment processes as well as managed shipment UPH to company standards. Lead

the execution of the mark to move process and ensured all marketing elements were in place.

Was solely responsible for store supply order, which included every aspect needed to run

building efficiently. Monitored and followed up on maintenance issues within the store.

Gap Inc. – Westbury, New York (February 2003-February 2006)

Visual Merchandiser

Prepared store for shipments. Planned execution of new flow for store. Recorded and reported

discrepancies in deliveries. Executed merchandising direction per company guidelines. Ensured

flexing to support shop concept. Executed and maintained visual elements. Generated and

analyzed FMR reports and ensured what the customer wanted was available to them. Also,

assessed the need to and executed appropriate replenishment.

Gap Inc. - Westbury, New York (October 2002- February 2003)

Sales associate

Ensured customer satisfaction was number one concern. Was fully register trained and was #1 in

convincing customers to apply for store brand credit card. I learned how this would impact the

business greatly as store brand credit card holders are twice as likely to return and purchase

more.

Professional Training

• PeopleSoft •Principles of Integrity

• Taleo Hiring systems •POS Systems

• I-Procurement •LPRM Management

• Personnel Management •Vista-Plus

• GIS background Investigation Systems •Market Share

Education

SUNY Cortland New York: 1 year

Nassau Community College: 1 year

Computer Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)

Contact this candidate