Manager Customer Service

Objective: To succeed in the organization by using my bilingual skill,

management skill, safety skills, warehouse skills, and knowledge in

different fields of businesses.

Summary of Qualifications:

. Excellent communication and oral speaking skills

. Multi-tasking skills and time management

. Excellent bilingual Spanish/English bilingual verbal and written

language skills

. Experience with computers and Microsoft (word, excel, power point,

and outlook)

. Excellent writing, research, decision making skills

. Excellent team work skills and abilities

. Presentation skills and public speaking skills

Relevant Skills:

Management/Customer service/sale and marketing

. Assisting customers with all their needs

. Opening and closing down store and registers

. Receiving and sending out merchandise

. Conference calls with other store managers

. Assist irate and/or hostile customers

. Research questions and provide response for customers

. Assist customers with purchases decisions, suggesting additional

products

. Collected payments for cash and debit/credit cards, verifying

identifications

. Provided information about products and services in person or by

telephone

. Inventory checks

. Midweek business recap, end of week business recap, export payroll

to district manager

. Change sales and promotions for store

. Bank runs for store deposit (daily)

. Greeted customers, determined needs and directed them to the

correct department

. Interviews for new hire personnel

General Office/marketing

. Prepared documentation to be faxed, printed, copied, and/or e-

mailed

. Sorting and delivering all incoming and outgoing mail

. Filed confidential information, following confidentiality rules and

regulations

. Develop presentations using Microsoft software to create documents,

notes, invoices, and brochures

. Answer multi-line phones and direct the calls to correct office

. Marketing phone calls to customers

Bilingual Interpreter/Roofing Foreman

. Assist roofing crew by translating (Spanish/English): rules, safety

procedures/meetings, job description, job locations/ directions,

roofing terms

. Expressed exact or approximate translation, depending on nature of

occasion

. Roof tear offs and apply new roofing on commercial and residential

buildings

. Use roofing pneumatic and power tools

. Drive company vehicles

. Purchase equipment and roofing supplies with company credit cards

Warehouse Skills

. Drive pallet jacks and forklifts around warehouse

. Put orders together by stop order for drivers

. Followed all safety rules and regulations

History:

Arellano's Nursery

Office Specialist Canby, OR (01/2000- Current)

Bob Carlson Roofing

Roofer Hillsboro, OR (09/2009-02/2010)

Adventure Roofing

Foreman/Interpreter/roofer Aurora, OR

(07/2006- 09/2009)

Food Services of America

Order Selector Woodburn, OR (12/2007-

05/2009)

Converse

Sales Associate Woodburn, OR

(03/2006- 01/2007)

Nine West

Assistant Manager Woodburn, OR

(07/2004- 03/2006)

Calvin Klein

Sales Associate Woodburn, OR

(06/2005- 02/2007)

State Farm

Temporary Office Specialist Woodburn, OR

(03/2006 - 04/2006)

Arco Am/Pm

Shift Manager Woodburn, OR (07/2001 -

07/2004)

Education:

Chemeketa Community College

Associates of Arts Degree: Business management

Salem, OR

Western Oregon University

N/A: Business Marketing/Management

Monmouth, OR

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