*** ******* **.

Newport News, VA ***** Phone 757-***-****

E-mail abi0yq@r.postjobfree.com Victoria L. Stout

Objective Moving to the Washington, DC area and wish to work

and grow with a company where I can use my current

knowledge in customer service, people, and computer

skills.

Education 09/1997 - 06/2001 Gloucester High School

Gloucester, VA

Advanced High School Diploma

05/2001 - 12/2001 Rappahannock Community College

Saluda, VA

01/2002 - 12/2002 Christopher Newport

University

Newport News, VA

01/2004 - 05/2004 Thomas Nelson Community

College

Hampton, VA

Professional 05/13/2003 - Present BayPort Credit Union

experience Newport News, VA

Teller

Cash handling experience

Knowledge of general office duties including

typing, answering phones, customer service

Relief Specialist

Acted as a relief in the following areas: Teller,

Loan, Call Center, and Member Services

Communicated with co-workers and supervisors to

serve each member with the highest degree of

accuracy and professionalism

Good knowledge of company services, policies, and

procedures.

Experience in or the ability to learn the duties of

various positions throughout the company

Member Service Representative

Served as a liaison between the member and the

credit union and responded to members' requests,

problems and concerns

Opened new accounts and answered any members'

questions regarding existing accounts as well as

process loan requests

Cross-sold other products and services

Strong customer service skills to include telephone

and e-mail/Internet skills

Good problem-solving and organizational skills and

an ability to multi-task

Head Teller

Ensured members received quality service and their

needs were satisfied by providing consistent and

on-going support to the teller line

Accepted accountability, maintained accuracy, and

ensured security of all negotiable items such as;

currency, coin, traveler's cheques, etc.

Assisted in overseeing operations and maintaining

equipment

Responsible for accurate and timely balancing of

branch

Responsible for maintaining proper staffing and

that cash limits were managed within set limits.

Ordered bulk cash from Federal Reserve and verified

cash shipments

Served as a team leader and role model for staff

Conducted audits of cash drawers, traveler's

cheques, vault and security related equipment (bait

money, dye packs, etc.)

Trainer/Service Development Specialist (11/2007 -

Present)

Assists with the development and deployment of

staff training courses and materials to support our

sales, service, product development and other

training programs and initiatives. This includes

in-branch training and observations

Continuously investigates and researches available

training methods and procedures to determine new

and/or improved training methods as well as new and

improved content materials.

Creates and coordinates presentations and training

programs to meet the objectives of each training

program to include, but not limited to, Teller,

Member Services, Consumer Lending, Call Center, all

Credit Union products and services, Federal

compliance and regulations and new employee

orientation.

Serves as team member on various projects and

provides updates to department. Projects I have

been on include Red Flag program and SAIL (new loan

origination system).

Maintains communications with the managers and

documents performance regarding staff training

needs and developmental progress

Serves as an "on the spot" coach when observing

behavior that does not comply with BayPort's

standards of excellence and praise desired

behaviors

Strong data entry skills, ability to operate a PC

including proficiency in Microsoft Word, Excel,

PowerPoint and Front Page

Attentive to detail

Good problem-solving and organizational skills and

an ability to multi-task

References

Nancy Wallace (W) 804-***-****

Louise Baber (W) 757-***-****

Sue Fernaays (W) 757-***-****

Volunteer Relay for Life Volunteer (2006, 2007 and 2008)

experience Alzheimer's Association (2007 and 2008)

Contact this candidate