Manager Customer Service

Bernard Scott

**** ****** ******

Des Moines, IA 50310

Phone: 515-***-****

*****************@****.***

GOAL

To assist with helping your organization in a capacity where teamwork will accomplish goals and achieve

excellent outcome.

EMPLOYMENT HISTORY

Conlin Properties, Inc. 08/18/2004-10/08/2010

Des Moines, IA 50309 40 hrs/wk, $1,900/mo

Title: Assistant Manager

Duties: Enter data into Web-based database for End-of-Month Close-Out ensuring database and cash in

balance with bank deposits, reviewed rental charges and made corrections to charge schedule, use of

Excel spreadsheet for logging rental units and calculating totals (deducting promotions and adding fees

collected), process all deposits (fill out deposit tickets, add twice, post to database, make copies, scan, and

filed); prepare late rent notices (mail certified and/or hand deliver), prepare and file court papers, make

copies, request checks for Clerk of Court, prepare accounting documents as defense for small claims

court, attend court proceedings, inspect unit for damages, take photographs for use in money judgments,

do move-out paperwork, write off rent, etc. and finalize move out, monitor court procedures regarding

money judgments and garnishments; collect and process any misc. payments from former residents,

refunds from vendors, trained employees for property management positions; Maintenance duties: inspect

project and/or units for necessary repairs, determination of whether repairs will be made by on site staff or

outside vendor (taking bids as needed), tracking of repairs and cost with Excel spreadsheet.

Team Management 07/08/2002-07/16/2004

3816 W. Wisconsin Ave

Milwaukee, WI 53208 60 hrs/wk, $40,000/year

Title: Iowa Regional Sales Manager/Compliance Monitor (Section 8 Occupancy Manager)

Duties: Supervised 4 property managers in day-to-day operation of IRS Section 42 Tax Credit Housing

housing apartment communities, approved payroll and overtime, approved vacation days and time off,

approved new vendors, and worked with vendors regarding charges and payments, reviewed requests for

work orders based on annual budget considerations, reviewed bids for construction and repair based on

annual budget considerations, prepared annual budgets, and handled resident complaints not resolved at

property management level; oversaw compliance with IRS Section 42 Tax Credit Housing Rules and

Regulations, certified new rental applications to ensure applicant met income guidelines, performed

annual recertification of residents, and prepared annual reports for the Iowa Finance Authority;

Occupancy Manager for 3 Section 8 contract housing communities, submitted monthly vouchers to HUD

(Housing and Urban Development), performed new move-in certifications, and performed annual

recertification.

Firestone 07/01/2001-07/01/2002

Second Ave & Hoffman Road

Des Moines, IA 50309 40 hrs/wk, $12/hr

Title: Production Worker/Tire Layer

Duties: Worked in Department 169 laying up large farm tractor tires into molds to be cured.

Team Management 06/01/2000-07/07/2001

3816 W. Wisconsin Ave

Milwaukee, WI 53208 60 hrs/wk, $40,000/yr

Title: Assistant Manager South Glen Apartments/Compliance Officer (02/01/2001-07/01/2001)

Duties: Assisted manager with office duties and maintenance and janitorial servicing, oversaw

compliance with IRS Section 42 Tax Credit Housing rules and regulations, certified new rental

applications to ensure applicant met income guidelines, performed annual recertification of current

residents, and prepared annual reports for the Iowa Finance Authority for 600 rental units in Iowa.

Title: Property Manager/Quail Run Apartments 06/01/2000-02/01/2001 40 hrs/wk, $20,800/yr

Duties: Managed office, set up vendor accounts, processed vendor invoices for payment, delivered daily

banking deposits of incoming funds, process rental applications for IRS Section 42 Tax Credit apartments,

performed maintenance work including make-ready of vacant apartments, and performed janitorial duties.

Midland International Tileworks 06/01/1994-06/01/2000

1521 Hwy 6

Redfield, IA 50233 50 hrs/wk, $25,000/yr

Title: Glazeline Supervisor

Duties:

Directed employees in the production of unfired ceramic floor tile on an assembly line, evaluated

employee job performance and recommended wage increase if applicable, scheduled employees’

work hours; scheduled production based on warehouse inventory.

Title: Lab Assistant/Quality Control 06/01/1996-06/01/1997 40 hrs/wk, $8.50/hr

Duties: Performed various scientific tests ensuring quality standards achievement in the production of

ceramic floor tile.

Title: Kiln Operator 06/01/1994-06/01/1996 48 hrs/wk, $8.50/hr

Duties: Operated a roller transport kiln for the firing of ceramic floor tile.

Daugherty’s Super Value 12/01/1993-06/01/1994

804 S. Eighth Street

Adel, IA 50003 40 hr/wk, $7.50/hr

Title: Deli Cook

Duties: Cook, inventoried supplies, and ran cash register.

Central Iowa Landscaping 06/01/1993-12/01/1993

2831 300th Street

Adel, IA 50003 40 hrs/wk, $7/hr

Title: Landscaper

Duties: Laid sod, planted trees and shrubs; greenhouse work.

Downey Printing 01/01/1992-06/01/1993

400 Demming Ave

Waukee, IA 50263 40 hrs/wk, $11.50/hr

Title: Pressroom Packer

Duties: Assisted in the operation of Web Offset Printing Presses (used to print phonebooks).

Barr-Nunn Trucking

1803 Burr Oak Blvd

Granger, IA 50109 03/01/1988-12/01/1992

Title: Over-the-Road Driver $0.25/mi; 100,000 mi/yr

Duties: Over-the-Road truck driver serving the lower 48 states.

Fast Foto 03/01/1984-03/01/1988

3200 Ingersoll Ave

Des Moines, IA 50312 40 hrs/wk, $7.50/hr

Title: Manager

Duties: Managed photographic processing and customer service at a 6-hour photofinishing lab.

Commercial Photography 01/01/1980-01/01/1984

701 Keo Way

Des Moines, IA 50309 40 hrs/wk, $7.50/hr

Title: Darkroom Technician

Duties: Various types of black & white and color photographic processing.

Creative Photo 07/01/1976-01/01/1980

1515 Linden Street

Des Moines, IA 50309 40 hrs/wk, $7.50/hr

Title: Darkroom Technician

Duties: Various types of black & white and color photographic processing

EDUCATION

Cedar Falls High--High School Diploma

1015 Division Street

Cedar Falls, IA 50613 515-***-****

Hawkeye Institute of Technology Associate of Applied Arts Degree in Photography

Vocational and Technical School

Box 8015

Waterloo, IA 50704

CERTIFICATIONS

Re-Certifications Seminar by the Des Moines Police Department of Iowa Crime Free Multi Housing

Phase I, Vice and Narcotics Control Section (September 2010)

Iowa Department of Health Lead Safe Renovator Training (July 2010)

Communicating For Results by Des Moines Area Community College (April 2010)

Relationships and Resources by Des Moines Area Community College (April 2010)

Holding Better Meetings by Des Moines Area Community College (March 2010)

Developing Professionalism by Conlin Properties, Inc. (August 2009)

Fair Housing and Beyond by IREM, National Apartment Association, Education Institute (March 2009)

Manager Seminar by the Des Moines Police Department of Iowa Crime Free Multi Housing Phase I,

Vice and Narcotics Control Section (July 2008)

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