Customer Service Manager

SHANNON C. ALBAUGH

** ******** ***** # ***

Hardeeville, SC 29927

abi0wb@r.postjobfree.com

904-***-****

OBJECTIVE: A challenging position to utilize my education, skills, and

professional experience. I have over thirteen years of management,

accounting, payroll, billing, customer service, accounts receivable,

accounts payable, general ledger, cash management, financial reporting, and

bank reconciliation experience.

SKILLS: Excellent knowledge of QuickBooks Pro, AS400, Oracle, JD Edwards,

Nautilus, Info-lease, People Soft, Great Plains, Excel, Word, Access, Power

Point, Outlook, Advent, and Net Exchange Pro.

EXPERIENCE:

06-09 to Present

Accounting Operations Manager, Dividend Growth Advisors, LLC- Ridgeland, SC

. Transmit payroll and download files within QuickBooks to complete

payroll processing

. Audit payroll and finalize payroll processing using QuickBooks Reports

. Manage and distribute biweekly, monthly, and quarterly asset override

reports

. Create & send out all applicable invoices for management/advisory fees

. Create monthly and quarterly billing for over 1,000 clients

. Responsible for all Payroll Liabilities including Federal Taxes, State

Taxes, 401k

. Calculate and enter monthly and quarterly accruals into QuickBooks

. Provide book close support and prepare financial reports for upper

management

. Manage all Accounts Payable and Account Receivable duties for

Operations

. Manage and distribute all W-9 and 1099's

. Provide ongoing customer service to clients, internal account

managers, outside vendors, and custodians

. Maintain payroll and operations policies and procedures

02-05 to 02-09

Accounting Operations Manager, Fidelity National Financial, Inc. -

Jacksonville, FL

. Managed ten direct reports; monitored job duties and performance

issues

. Managed all operations functions for three property and casualty

insurance companies

. Supervised processing of all accounting transactions

. Maintained accounting ledgers and performed account reconciliation

. Reviewed work methods, cost factors, procedures, and budgets

. Supervised processing of all Accounts Receivable, Accounts Payable,

1099's, agent commissions

. Prepared statistical material, financial reporting, and special

projects

. Applied internal control criteria to accounting processes and

procedures

. Managed an average daily revenue of 3 to 5 million

. Validated expenditure and collection transactions

. Handled customer inquiries, complaints, escalated calls, and developed

solutions

07-04 to 12-04

Financial Processing Supervisor, RCI - San Diego, CA

. Managed seven direct reports; monitored job duties and performance

issues; processed payroll

. Prepared accurate records and filing of all postings and entry related

reports

Overseen posting of all cash, checks, bank wires, lockbox, credit

cards, reservations, return checks, adjustments, collection payments,

and refunds

. Prepared bank deposit for over twenty five different client bank

accounts

. Prepared month end close; financial reporting; bank reconciliation

. Communicated with six different banks on incoming wires; return items,

and debit/credit adjustments

. Verified accuracy and completeness of all owner receivables, loan

reports, and accounting data entry

. Coordinated with banks and/or other offices daily on incoming and

outgoing cash, adjustments or returns

11-97 to 06-04

Accounting Operations Manager, CIT Group, Inc. - Jacksonville, FL &

Indianapolis, IN

. Managed twelve direct reports; overseen job duties and performance

issues

. Processed and overseen invoices and billings for a $1 billion leasing

portfolio

. Maintained, reconciled, and balanced financial statements and

accounting records

. Responsible for recording cash accurately and balancing cash sheets

. Overseen posting of all cash payments, bank reports, adjustments,

refunds, and automatic payments

. Prepared bank report and bank deposit for incoming daily cash;

reconcile bank statements

. Coordinated with banks and/or other offices daily on incoming and

outgoing cash, adjustments or returns

. Created, entered, and uploaded cash journal entries into the general

ledger system

. Prepared accurate records and filing of all payments, posting

documents, entry related to reports

EDUCATION:

Indiana University - Bloomington, IN

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