Sales Customer Service

Kenneth A. Zinderman

**** ******** **. *.*. ( Grand Rapids, MI. ( 616-***-**** (

abi0vp@r.postjobfree.com

Professional Profile

Accomplished, results driven, sales and customer service professional

w/ proven ability to motivate.

Successful in interfacing with both industry and consumer segments

with positive sales results.

Able to build strong long term business relationships through

effective communication skills and creative problem solving.

Consistently meets or exceeds yearly sales goals

Adept presentation and leadership skills.

Professional Background Employment History/Accomplishments

Frey, Gaede & Company, Cincinnati, OH ( 1987 - 2009 )

. Sales, marketing and customer service for contract furniture and

office supply wholesalers & dealers in Michigan & Northern Indiana.

. Increased territory sales revenue from $3 Million to $9 Million.

. Motivated end users and maximized sales by being a "hands on" resource

for clients by providing dealer and end user support with

presentations/education, sales training.

. Proficient at helping customers resolve issues.

. Generated $250,000 single order installation at Blue Chip Casino for

Fellowes Mfg.

. Secured $160,000 single order sale for Fellowes shredders at Flagstar

Bank.

. Wrote $60,000 order for FireKing fire files at Sara Lee.

. Won "Most Valuable Salesperson" for Frey, Gaede & Co.

WLAV-FM Radio, Grand Rapids, MI ( 1985 - 1987 )

. Sales and marketing of commercial advertising "air time" to Grand

Rapids and surrounding area.

. Increased advertising sales for Grand Rapids territory by 30% with

focused computerized sales analysis, market research and customer

service

. Increased advertising sales for Kalamazoo territory by 42% utilizing

the methods above.

Commercial Equipment Co., Grand Rapids, MI ( 1983 - 1985 )

. Sales and marketing of 3M copiers to Grand Rapids and surrounding

area.

. Responsible for prospecting "cold calls", customers needs analysis,

product demos, training and after sale follow up.

. Increased sales every year through effective territory analysis and

efficient time management.

. Won Excellence In Marketing Award from 3M (Commercial Equipment

Company).

. Won Outstanding Sales Achievement Award from 3M (Comm. Equip. Co.)

. Century Club Award winner from 3M (Comm. Equip. Co.)

Education

Brown Institute of Broadcasting, Minneapolis, MN.

Bachelor of Science Degree: Recreational Therapy from Arizona State

University, Tempe, AZ.

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