Customer Service Management

Ama Baffoe-Bonnie

**** **** **** **., ******* Falls, TX 76302

Phone: 469-***-****

E-mail: ***************@*******.***

OBJECTIVE

Obtain a position in your company, where my skills in effective communication and successfully

accomplishing tasks can be utilized to meet and exceed the goals for the organization.

PROFESSIONAL SKILLS SUMMARY

Excellent Written & Verbal Communication Skills Motivated, Dedicated &

Reliable

Detail Oriented & Organized Enthusiastic & Driven

Proven Customer Service Experience Solid Time Management

Great Multitasking Abilities

Self-starter…”Can-do” Performer…Enthusiastic…Positive-Thinker…Productive in High-Stress

Environments

TECHNICAL EXPERTISE

Microsoft Word, some training with Adobe Illustrator and Photoshop.

Fluent in Twi (Ghana)

EDUCATION

Midwestern State University- Wichita Falls, TX Expected graduation date: May

2010

B.A. of Arts Concentration Areas: Mass Communication

Minor: Public Relations and Advertising

G.P.A. In major-3.8(on provost honor roll)

PROFESSIONAL EXPERIENCE

Internship. Ghana, West Africa December 2009-January

2010

Radio Gold

Learnt how marketing influences a radio station

Learnt how to log in advertisements

Learnt how to read the news live

Learnt how to conduct on air interviews

FedEx Office. Wichita Falls, TX June 2008 - December

2009

Team Member

Customer Service

Shipped and Packed Packages

Made copies, calendars, took passport photos

Was trusted to close the store by myself and also had access to safe

Logan’s Roadhouse. Wichita Falls, TX August 2007-May

2008

Hostess

- In charge of the seating board

- Dealt with testy customers

Special Skills

Gathering, writing, and presenting a television news product under a deadline.

Know how to write from an organizational perspective for a variety of public relations purposes

and publications, including newsletters, press releases, fact sheets, and backgrounders.

Know how to research PR problems, develop action plans, and implement and evaluate public

relations campaigns.

Know how to identify and segment target markets, know how to set advertising goals, and

develop a media plan.

References available upon request.

Contact this candidate